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AwardedServicesEuropeanOpen

Helpline services

Stichting 113 Zelfmoordpreventie · Open · 1 lots · 331792
Type
Services
79510000
Estimated value
€ 9,12M
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

Stichting 113 Zelfmoordpreventie, Helpdesk department, is looking for a partner or consortium to flexibly provide staffing for the helpline services (chat and telephone) during evenings and nights. The tender requires the partner to deliver the same level of professionalism, quality, and accessibility as the foundation's own services. Additionally, the partner must provide clear and concrete interim reports regarding the service provision, allowing the foundation to adjust quickly and effectively where necessary. The procedure is public and aimed at finding a service provider with experience in crisis intervention, 24/7 availability, and handling a high volume of calls. The procurement is intended to ensure the continuity and reliability of the helpline services, with a focus on quality, customer satisfaction, and transparent reporting.

Services · Open · European procedure

European
Contracting authority
Stichting 113 Zelfmoordpreventie
Contract type
Services
Open
Estimated value
€9,120,000
estimated value
Submission deadline
Ongoing
10:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
79510000
Location
Netherlands
CharacteristicsCPV 79ServicesEU tenderhelpline servicessuicide preventionstaffing

01What is being requested

Stichting 113 Zelfmoordpreventie, Helpdesk department, is looking for a partner or consortium to flexibly provide staffing for the helpline services (chat and telephone) during evenings and nights. The tender requires the partner to deliver the same level of professionalism, quality, and accessibility as the foundation's own services. Additionally, the partner must provide clear and concrete interim reports regarding the service provision, allowing the foundation to adjust quickly and effectively where necessary. The procedure is public and aimed at finding a service provider with experience in crisis intervention, 24/7 availability, and handling a high volume of calls. The procurement is intended to ensure the continuity and reliability of the helpline services, with a focus on quality, customer satisfaction, and transparent reporting.

Stichting 113 Zelfmoordpreventie, Helpdesk department, is looking for a partner (or consortium) that can flexibly meet the need for staffing the helpline services (chat and telephone) during the evenings and nights. We expect the same level of professionalism and the same level of quality and accessibility as our own services. Additionally, we expect clear and concrete interim reports on these aspects, so that we can adjust optimally and quickly where necessary.

79510000€ 9,12MServices
1Helpline services€9,120,000

02Outcome

Awarded

Mind Matters Foundation Suriname

Award value
€9,350,976
vs. estimate
+3%
Bidders
1

03Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

04Value in context

€9,120,000

05Bidders in this segment

#Likely bidderFitWins
1Maandag Interim Professionals B.V.SME94387×
2Daan B.V.SME94154×
3Bender Detachering B.V.SME94107×
4Driessen B.V.SME9497×
5Randstad Uitzendbureau b.v.SME93135×
6Tempo Team Group B.V.SME9366×

06Tender documents

TN454055 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20240924113535pdfSep 25, 2024 · 10 KB
Nota van Inlichtingen - HulplijndienstenpdfApr 26, 2024 · 440 KB
Bijlage D - Standaardformat ReferentiesdocxApr 9, 2024 · 26 KB
uea_454055_20240408092836pdfApr 9, 2024 · 1583 KB
Offerteaanvraag openbare procedure HulplijndienstenpdfApr 9, 2024 · 380 KB
Bijlage E - Verklaring Russische betrokkenheiddocxApr 9, 2024 · 24 KB
Bijlage I - Format vragen t.b.v. Nota van InlichtingenxlsxApr 9, 2024 · 20 KB
Bijlage F - Conceptovereenkomst HulplijndienstenpdfApr 9, 2024 · 196 KB
TN454055 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20240408120547pdfApr 9, 2024 · 11 KB
Bijlage B - ConcernverklaringdocxApr 9, 2024 · 24 KB
Bijlage G - VNG Model Algemene Inkoopvoorwaarden voor leveringen en dienstenpdfApr 9, 2024 · 392 KB
Bijlage C - PrijzenbladxlsxApr 9, 2024 · 21 KB

07Legal themes that may be relevant here

Advies 768> Dit advies gaat over een aanbestedingsprocedure voor het contracteren van een serviceprovider die voor aanbesteder een omruilactComplaint dismissedAdvies 459> Beklaagde, een stichting die een museum exploiteert, heeft op 26 januari 2018 een ‘Aankondiging in geval van vrijwillige transpaAdvies 575: Innovatiepartnerschap: selectie en toetreding tot partnerschapDe Commissie beoordeelt de toepassing van het innovatiepartnerschap en de wijze waarop partners zijn geselecteerd voor deelname.Complaint dismissedAdvies 569> De klacht ziet op een Europese niet-openbare aanbestedingsprocedure voor een overheidsopdracht voor diensten voor onderhoud van Advies 517> De klacht betreft de opdracht tot het ontwerp en de bouw van een monument op initiatief van Stichting A op een bepaalde locatie Complaint dismissed

08Frequently asked questions

What is the core of the assignment for the helpline services?
The assignment concerns the flexible provision of staffing for the helpline services (chat and telephone) during evening and night hours.
What quality standards must the service provision meet?
The partner must deliver the same level of professionalism, quality, and accessibility as the foundation's own services.
What requirements are set for the reporting on the service provision?
The partner is expected to provide clear and concrete interim reports on professionalism, quality, and accessibility, so that adjustments can be made quickly and effectively.

Automatically compiled from the official tender data and documents.

09Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
€ 9,1 mln

Gegunde waarden in CPV 79 · diensten n=4949