FIN - EA Citizen Journeys Allowances
The Ministry of Finance has launched an open tender for a service provider to develop four ‘Citizen Journeys Allowances’. A citizen journey is a detailed representation of a citizen's entire trajectory, from initial orientation to the termination of an allowance, including all contact moments, emotions, and bottlenecks. Additionally, the service provider must deliver a visual report illustrating improvements for the Obeya (visual management board). The agreement, entered into on 15 April 2023, requires an in-depth understanding of administrative processes regarding allowances, customer orientation, and data visualization. The supplier must be able to present the journey in an understandable, visual format, with attention to the emotional and operational aspects experienced by the citizen. The tender is public, without a CPV code, and focuses on a service-type assignment within the public sector.
Services · Open · European procedure
01What is being requested
The Ministry of Finance has launched an open tender for a service provider to develop four ‘Citizen Journeys Allowances’. A citizen journey is a detailed representation of a citizen's entire trajectory, from initial orientation to the termination of an allowance, including all contact moments, emotions, and bottlenecks. Additionally, the service provider must deliver a visual report illustrating improvements for the Obeya (visual management board). The agreement, entered into on 15 April 2023, requires an in-depth understanding of administrative processes regarding allowances, customer orientation, and data visualization. The supplier must be able to present the journey in an understandable, visual format, with attention to the emotional and operational aspects experienced by the citizen. The tender is public, without a CPV code, and focuses on a service-type assignment within the public sector.
An agreement has been concluded with one (1) service provider in the field of Citizen Journeys & reporting who is capable of developing four Citizen Journeys Allowances and a visual method of reporting on improvements (for use in the Obeya) (see assignment description). The agreement entered into on 15 April 2023. N.B. A citizen journey is a representation of the path a citizen takes from orientation through to the termination of an allowance, including all contact moments, experienced emotions, and points where the citizen gets stuck.
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
04Likely competitors
05Legal themes that may be relevant here
06Frequently asked questions
What exactly does the assignment for Citizen Journeys Allowances entail?
What is the scope of the assignment regarding the citizen journeys?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949