EU procurement fixed line telephony and telephony environment
The Gemeenschappelijke Regeling Belastingsamenwerking gemeenten en hoogheemraadschap Utrecht (BghU) is conducting an open EU procurement for the supply of fixed line telephony and a telephony solution. The scope includes one-off costs for final ordering, delivery, installation, configuration, testing, migration, commissioning, training, and other one-off expenses. Annual costs consist of fixed line telephony usage costs, usage costs for telephony solution users (agents and standard), technical and functional management (first, second, and third line), helpdesk, a dedicated VPN internet connection (redundant), and other annual expenses. Optional services include lead, executive, and maintenance consultants. Optional hardware concerns ergonomic wireless headsets with a battery life of at least eight hours per charge. The procurement focuses on an integrated telephony infrastructure for the BghU, with an emphasis on reliability, scalability, and user-friendliness.
Services · Open · European procedure
01What is being requested
The Gemeenschappelijke Regeling Belastingsamenwerking gemeenten en hoogheemraadschap Utrecht (BghU) is conducting an open EU procurement for the supply of fixed line telephony and a telephony solution. The scope includes one-off costs for final ordering, delivery, installation, configuration, testing, migration, commissioning, training, and other one-off expenses. Annual costs consist of fixed line telephony usage costs, usage costs for telephony solution users (agents and standard), technical and functional management (first, second, and third line), helpdesk, a dedicated VPN internet connection (redundant), and other annual expenses. Optional services include lead, executive, and maintenance consultants. Optional hardware concerns ergonomic wireless headsets with a battery life of at least eight hours per charge. The procurement focuses on an integrated telephony infrastructure for the BghU, with an emphasis on reliability, scalability, and user-friendliness.
For this procurement, the scope consists of the supply of fixed line telephony and a telephony solution. One-off costs fixed line telephony and telephony solution: • Final ordering, delivery, placement, installation, implementation, configuration, testing, migration, and commissioning; • Training and education; • Other one-off costs. Annual costs fixed line telephony and telephony solution: • Fixed line telephony (usage costs); • Telephony solution users (usage costs): o Service stations (agents); o Standard. • First, second, and third line technical and functional management, mainte
02Outcome
KPN B.V.
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
05Bidders in this segment
06Tender documents
07Legal themes that may be relevant here
08Frequently asked questions
What is the extent of the one-off costs within this assignment?
Which annual costs are included in the assignment?
Which optional services can be deployed on call?
What requirements must the optional hardware meet?
Automatically compiled from the official tender data and documents.
09Estimated value versus the market
€ 400K
€ 856K
€ 2,4 mln
Gegunde waarden in CPV 64 · diensten n=168