ClosedServicesEuropeanOpen
EU procurement customer experience surveys Rijkswaterstaat CD
Rijkswaterstaat Corporate Dienst · Open · 1 lots · 336306
2
2 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
79342310
Estimated value
€ 653K
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low
EU procurement for the execution of customer experience surveys for Rijkswaterstaat Corporate Dienst.
Services · Open · European procedure
European
CharacteristicsCPV 79ServicesEU tender
01What is being requested
EU procurement for customer experience surveys at Rijkswaterstaat Corporate Dienst.
The Assignment consists of implementing a System and performing the Customer Experience Survey Services. | • Under a System is understood the use of a platform on which software with a specific function runs, in this case software for the continuous and incidental execution of customer experience surveys and the delivery of subsequent reports, analyses, and statistics. | • Under the performance of the Customer Experience Survey Services is understood the setting up, configuring, and implementing of customer experience surveys and advisory services in this regard. This means that the Contracto
1KBO—
02Strategic insight
Strategic insight · AI analysis
Check whether the entrepreneur meets all grounds for exclusion as described in the UEA. Ensure correct completion of the declarations regarding reliability and the absence of criminal convictions.
03Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
€653,000
05Likely competitors
#Likely bidderFitWins
1I&O Research B.V.SME9527×
2Yacht B.V.SME9156×
3Antea Nederland BVSME9035×
4Star Apple Interim B.V.SME8934×
5Arcadis Nederland B.V.SME8932×
6Deloitte Consulting BVSME8834×
06Tender documents
31199279 Beschrijvend document EA Openbaar KBO versie 2.0 HERZIENpdfJun 10, 2024 · 1292 KB
Nota van inlichtingen 2024-06-10-1pdfJun 10, 2024 · 27 KB
TN467471 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20240610111721pdfJun 10, 2024 · 8 KB
31199279 Bijlage 2 Programma van Eisen Versie 2.0 HERZIENpdfJun 10, 2024 · 380 KB
31199279 Bijlage 3a Prijsinvulformulier EA KBO HERZIENxlsxJun 10, 2024 · 18 KB
31199279 Bijlage 7 inkoopvoorwaarden ARVODI 2018 mei 2018pdfMay 16, 2024 · 369 KB
31199279 Bijlage 5 ReferentiesdocxMay 16, 2024 · 25 KB
31199279 Bijlage 6 Raamovereenkomst EA KBO CONCEPTdocxMay 16, 2024 · 68 KB
31199279 Bijlage 13 Informatiebeveiliging VSP voor IV-inkoop v1.75pdfMay 16, 2024 · 912 KB
31199279 Bijlage 10 Verwerkersovereenkomst ARVODI 2018 Versie sept 2022docxMay 16, 2024 · 48 KB
31199279 Bijlage 4 Beantwoording gunningscriteria versie 1.0pdfMay 16, 2024 · 202 KB
31199279 Bijlage 11 Handreiking Groeituin Social Return - februari 2024pdfMay 16, 2024 · 632 KB
07Legal themes that may be relevant here
Advies 290> Meervoudig onderhandse aanbesteding van RAW-raamovereenkomst met een looptijd van één jaar voor rioolreiniging en rioolinspectieAdvies 426> Het betreft een Europese openbare procedure voor WMO-vervoer, leerlingenvervoer, participatiewetvervoer en lokaal vervoer, plus Advies 84> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemenAdvies 83> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemenAdvies 111> Europese openbare aanbestedingsprocedure voor vogeltellingen. Als een door de aanbestedende dienst betrokken beoordelaar op de v
08Frequently asked questions
What is the specific content of the assignment?
The assignment includes the implementation of a system for continuous and incidental customer experience surveys, including the associated reports, analyses, and statistics. Additionally, it concerns the services for setting up, configuring, and implementing the surveys and the associated advisory services.
What is meant by the 'System' in this procurement?
The System is understood to be the use of a platform running software specifically configured for conducting customer experience surveys and providing the resulting reports, analyses, and statistics.
What expertise is expected from the contractor regarding the services?
The contractor must deploy its knowledge and expertise for advising on the setup and execution of the customer experience surveys.
Automatically compiled from the official tender data and documents.
09Estimated value versus the market
p25
€ 200K
€ 200K
median
€ 640K
€ 640K
p75
€ 3,0 mln
€ 3,0 mln
€ 653K
Gegunde waarden in CPV 79 · diensten n=4949