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EU procurement CRM System

Stichting Gilde Opleidingen · Open · 1 lots · 428109
Type
Supplies
48000000 · Software and informati
Estimated value
Not published
To deadline
30d
Jul 15, 2026 · 10:30
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
4 criteria
Assess manuallyconfidence high

Gilde Opleidingen is looking for a partner for the implementation of a central CRM platform for relationship management and sales. The assignment has a term of 4 years with the possibility of extension.

Supplies · Open · European procedure

EuropeanComplete timeline
Contracting authority
Stichting Gilde Opleidingen
NL
Contract type
Supplies
Open
Estimated value
Estimate not published
Submission deadline
July 15, 2026
10:30
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
48000000
Software and information systems
Location
Roermond, NL
CharacteristicsCPV 48SuppliesEU tenderCRMRelationship ManagementCustomer Management

01What is being requested

The assignment concerns the configuration, implementation, and adoption of a central CRM system for relationship management, sales, and contract education for approximately 50 users over a term of 4 years.

The configuration and implementation of a central Relationship Management System in which all sectors and services of Gilde Opleidingen can record customer data and customer contacts in a uniform manner regarding Relationship Management, Contract Education, and Internship (BPV). Relationships and stakeholders include (internship) companies, municipalities, surrounding schools, deans, (future) students, alumni, (former) employees, volunteers, and suppliers. [newline] [newline] The configuration and implementation of a sales funnel for Gilde Bedrijfsopleidingen, for the purpose of being able to

48000000Supplies
1EU procurement CRM System—

02Strategic insight

“
Strategic insight · AI analysis
Ensure a very strong substantiation of the implementation approach to achieve maximum points. Verify whether the references exactly meet the specified terms and sectoral requirements. Pay close attention to the maximum budgets for both the Dynamics and the proprietary IT solution.
Read automatically from the tender documents using AI. Always verify against the original documents.

03Points of attention

Important · 4
The bid will be set aside if the budget for the first 4 years is exceeded.Important
No price negotiations will be conducted.Important
The use of the supplier's own terms and conditions of sale may lead to exclusion.Important
All communication must take place exclusively via TenderNed.Important

04Can I take part?

Financial · 1
The bidder is sufficiently insured for the amounts included in this document for professional liability.Financial
Technical · 4
Core Competence 1: Experience with similar assignments within education (MBO, HBO, or WO) including connections with, among others, Eduarte, Osiris, Magister, or AFAS.Technical
Core Competence 2: Experience in delivering a solution where the offered solution is already further developed and customization is kept to a minimum.Technical
Core Competence 3: If bidding with Microsoft Dynamics, the bidder must be a certified implementation partner; for other software, the bidder must be a certified implementation partner of the software that is not under proprietary management.Technical
References may not be older than 2.5 years for core competence 2 and not older than three years at the time of bidding for the other core competencies.Technical

05Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

06Award criteria

G1 Wensen5 punten

Score based on the extent to which the ten functional requirements in Annex A are fulfilled and included in the contract sum.

G2 Implementatieaanpak15 punten

Assessment of the project-based explanation regarding phasing, planning, requirements, risks, methodology, and delivery documents.

G3 Onderwijservaring10 punten

Insight into the experience with CRM implementations within educational organizations and the added value of connections with relevant applications.

Prijsweight n/a

Assessment of the price in accordance with the price list.

07Process & timeline

Publication of the tender
5-6-2026
Submission of questions
15-6-2026
Nota van Inlichtingen 1
18-6-2026
Submission of clarification questions
26-6-2026
Nota van Inlichtingen 2
30-6-2026
Closing date for bids
15-7-2026 om 12:00 uur
Presentation of the system
20-7-2026 tussen 09:30 en 16:00 uur
Announcement of intention to award
22-7-2026
Final award
12-8-2026
Start and signing of contract
31-8-2026

08Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for leveringen is € 221.000, for reference.

09Likely competitors

#Likely bidderFitWins
1Afas Software B.V.SME9981×
2COMPAREX Nederland B.V.SME9842×
3Unit4 Business Software Netherlands B.V.SME9820×
4Visma Roxit B.V.SME9816×
5Visma Raet B.V.SME9822×
6Visma Circle B.V.SME9723×

10Tender documents

Bijlage A - Programma van Eisen en WensenxlsxJun 7, 2026 · 41 KB
Bijlage 1 Concept overeenkomst CRM EApdfJun 7, 2026 · 341 KB
Bijlage 3 Algemene rijksvoorwaarden bij IT overeenkomsten Arbit 2022pdfJun 7, 2026 · 10257 KB
Bijlage 2 Verwerkersovereenkomst 4.0N1.00 - TemplatedocxJun 7, 2026 · 100 KB
Aanbestedingsleidraad EA CRM Gilde OpleidingenpdfJun 7, 2026 · 525 KB
Bijlage D UEA .EA20260601-FvdK-MHpdfJun 7, 2026 · 2097 KB
TN594404 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20260605160725pdfJun 7, 2026 · 232 KB
Bijlage B Referenties - Antwoordblad referentiesdocxJun 7, 2026 · 104 KB
Bijlage C Prijzenblad CRM EA GildexlsxJun 7, 2026 · 24 KB

11Legal themes that may be relevant here

12Frequently asked questions

What is the core of the assignment for the CRM system?
The assignment includes the configuration and implementation of a central <strongers>Relationship Management System</strongers> for all sectors and services, including a sales funnel for the sale of customized training and process advice.
Which methodology is used for the adoption of the system?
For the training and instruction of key users and end users, the <strongers>train-the-trainer</strongers> principle will be used.
To which legal conditions is the agreement subject?
The assignment is subject to the <strongers>ARBIT-2022</strongers> conditions.
Which specific suitability requirements apply to the bidder?
Bidders must have <strongers>demonstrable experience</strongers> with CRM implementations and process advice, and have the capacity to provide training according to the train-the-trainer principle.
Which mandatory selection requirement must be met?
Bidders must comply with the requirements set out in the <strongers>Data Processing Agreement</strongers> regarding GDPR compliance.

Automatically compiled from the official tender data and documents.

13Estimated value versus the market

p25
€ 350K
median
€ 737K
p75
€ 1,9 mln
deze opdracht

Gegunde waarden in CPV 48 · leveringen n=653