ClosedServicesEuropeanOpen
EU Procurement - 24x7 Monitoring Systems and Chains
6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72251000
Estimated value
Not published
To deadline
Ongoing
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
4 criteria
Assess manuallyconfidence high
EU procurement for the 24/7 monitoring of critical systems and data flows of the NDW. The assignment has an initial duration of two years with the possibility of extension.
Services · Open · European procedure
EuropeanComplete timeline
CharacteristicsCPV 72ServicesEU tender
01What is being requested
The assignment concerns the 24x7 monitoring of systems and chains for the NDW. This includes monitoring mission-critical and non-mission-critical components, as well as monitoring data flows from suppliers during an initial period of two years.
NDW intends to conclude an agreement with a contractor that will monitor a number of its mission-critical applications and connections to these applications 24/7 and, when required, take action towards agreed parties based on that monitoring.
1Lot 1—
02Strategic insight
Strategic insight · AI analysis
Ensure an extremely accurate completion of the Standard Form B to prevent exclusion. Pay extra attention to the qualitative criteria as these are worth 35 points in total. Ensure that the implementation plan aligns seamlessly with the desired start date in December.
03Points of attention
Important · 4
All 6 parts of Standard Form B must be fully completed to enable assessment.Important
There is a mandatory transition phase of 2 months between the current and new contractor.Important
The contractor must index the inflation for the fixed costs themselves.Important
The bidder must possess e-Herkenning to access TenderNed.Important
04Can I take part?
Technical — Suitability requirements regarding technical and professional competence as described in paragraph 4.4.
05Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
06Award criteria
G2: Working method/Organization of the Contractor15 punten
Assessment of the working method and organization of the contractor.
G3: Implementation plan and timelines to be able to perform 24/7 monitoring from 1 December 202510 punten
Assessment of the implementation plan and the timelines for the start of the monitoring.
G4: Intended architecture of monitoring/alerting of the Contractor10 punten
Assessment of the proposed architecture for monitoring and alerting.
G1: Bid sum65%
The lowest bid sum can yield a maximum of 65 points. The price consists of fixed costs, initial implementation costs, costs for new monitoring processes and various scenarios for incident handling.
07Process & timeline
Publication of announcement
20 juni 2025
Closing for submitting questions and comments
05-07-2025
Written response to questions in the Memorandum of Information
17-07-2025
Deadline for submitting the bid
01-09-2025
Intention to award
15-09-2025
Final award
05-10-2025
Effective date of Agreement
01-12-2025
08Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
09Likely competitors
#Likely bidderFitWins
1Centric Netherlands B.V.SME9856×
2Afas Software B.V.SME9432×
3Bechtle direct B.V.SME9425×
4PinkRoccade Local Government B.V.SME9234×
5KPN B.V.SME9027×
6PQR B.V.SME9025×
10Tender documents
TN533534 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20260210143612pdfFeb 11, 2026 · 143 KB
Standaardformulier E - Ervaring InschrijverdocxAug 11, 2025 · 56 KB
HERZIENE VERSIE 2- Beschrijvend Document Europese Aanbesteding - 24x7 Monitoring Systemen en KetenspdfAug 11, 2025 · 1392 KB
TN533534 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20250811154928pdfAug 11, 2025 · 9 KB
Bijlage C - Concept OvereenkomstdocxJul 14, 2025 · 163 KB
Standaardformulier E - Ervaring InschrijverdocxJul 14, 2025 · 56 KB
HERZIENE VERSIE - Beschrijvend Document Europese Aanbesteding - 24x7 Monitoring Systemen en KetenspdfJul 14, 2025 · 1392 KB
Nota van inlichtingen 2025-07-14-1pdfJul 14, 2025 · 35 KB
HERZIENE VERSIE Standaardformulier D- Inschrijfsom 24 X 7 Monitoring Systemen en Ketens NDWxlsJul 14, 2025 · 51 KB
verwerkersovereenkomst-arvodi-2025pdfJun 22, 2025 · 201 KB
Beschrijvend Document Europese Aanbesteding - 24x7 Monitoring Systemen en KetenspdfJun 22, 2025 · 1388 KB
arvodi-2025-maart2025pdfJun 22, 2025 · 173 KB
11Legal themes that may be relevant here
Advies 426> Het betreft een Europese openbare procedure voor WMO-vervoer, leerlingenvervoer, participatiewetvervoer en lokaal vervoer, plus Advies 84> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemenAdvies 83> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemenAdvies 290> Meervoudig onderhandse aanbesteding van RAW-raamovereenkomst met een looptijd van één jaar voor rioolreiniging en rioolinspectieAdvies 439> Europese openbare procedure voor een raamovereenkomst voor diensten betreffende het vervoer van stoffelijke overschotten. De opd
12Frequently asked questions
What is the substantive objective of the assignment?
The contractor will monitor mission-critical applications and the associated connections 24/7 and take action towards agreed parties when this is required.
On which criteria will the bid be assessed?
The award takes place based on the bid sum (G1), the working method and organization of the contractor (G2, maximum 15 points), the implementation plan and timelines for the start on 1 December 2025 (G3, maximum 10 points) and the intended architecture of monitoring/alerting (G4, maximum 10 points).
When must the 24/7 monitoring be operational?
The contractor must present an implementation plan and timelines to be able to perform the 24/7 monitoring from 1 December 2025.
Automatically compiled from the official tender data and documents.
13Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
deze opdracht
Gegunde waarden in CPV 72 · diensten n=1436