AwardedServicesEuropeanOpen
Enterprise Service Management tool - Municipality of Eindhoven
Gemeente Eindhoven · Open · 1 lots · 369329
3
3 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72000000
Estimated value
€ 1,70M
awarded
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence moderate
Tender for the delivery of an Enterprise Service Management tool by the Municipality of Eindhoven, with an emphasis on integrations, asset management, and strict contractual terms.
Services · Open · European procedure
European
CharacteristicsCPV 72ServicesEU tender
01What is being requested
Delivery of an Enterprise Service Management tool for the Municipality of Eindhoven, including support for approximately 47,000 active assets and the migration of approximately 135GB of data.
With this assignment, the contracting authority wishes to contract one contractor for the delivery and implementation of an ESM tool that meets the requirements.
1Enterprise Service Management tool - Municipality of Eindhoven—
02Outcome
Awarded
TOPdesk Nederland B.V.
Award value
€1,699,594
Bidders
2
03Strategic insight
Strategic insight · AI analysis
Take into account a strict stance from the municipality regarding the legal terms and conditions and the GIBIT. Ensure a solid plan for the data migration of the 135GB of data. Verify the technical possibilities for the standard integrations as described in the architectural sketch.
04Points of attention
Important · 6
The total annual costs include all costs excluding one-time implementation costs.Important
The municipality accepts no changes to the GIBIT articles concerning acceptance, liability, or service levels.Important
There is an obligation to provide at least two years of maintenance after acceptance.Important
The liability for, among other things, privacy and general damages shall not be limited by the bidder.Important
The confidentiality penalty is not reciprocal and is not capped.Important
Prices and rates are fixed until 1 June 2026.Important
05Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
06Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
07Bidders in this segment
#Likely bidderFitWins
1Protinus IT B.V.SME9532×
2Centric Netherlands B.V.SME9356×
3Visma Roxit B.V.SME9316×
4COMPAREX Nederland B.V.SME9230×
5PinkRoccade Local Government B.V.SME9034×
6Afas Software B.V.SME9032×
08Tender documents
TN513779 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20250625194436pdfJun 27, 2025 · 10 KB
Bijlage 2 Programma van eisen en wensen (Versie 3.0 na NvI II) (1)xlsxApr 4, 2025 · 149 KB
Nota van inlichtingen 2025-04-04-1pdfApr 4, 2025 · 173 KB
Invulformulier C Prijs - Enterprise Service Management tool V3.0 (na NvI II) (1)xlsxApr 4, 2025 · 22 KB
Nota van inlichtingen 2025-03-19-1pdfMar 19, 2025 · 134 KB
Bijlage 3 Inkoopvoorwaarden (GIBIT 2023)pdfMar 2, 2025 · 1183 KB
Invulformulier B Ervaring inschrijverdocxMar 2, 2025 · 33 KB
uea_513779_20250226114840pdfMar 2, 2025 · 1580 KB
Bijlage 6 Concept van de VerwerkersovereenkomstpdfMar 2, 2025 · 214 KB
TN513779 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20250228102840pdfMar 2, 2025 · 10 KB
Bijlage 7 Addendum op de VerwerkersovereenkomstpdfMar 2, 2025 · 78 KB
Bijlage 5 Concept van de OvereenkomstdocxMar 2, 2025 · 124 KB
09Legal themes that may be relevant here
Advies 602> De klacht betreft een Europese niet-openbare procedure voor een overheidsopdracht voor architectendiensten ten behoeve van de niAdvies 768> Dit advies gaat over een aanbestedingsprocedure voor het contracteren van een serviceprovider die voor aanbesteder een omruilactComplaint dismissedAdvies 703> De Commissie oordeelt dat niet aannemelijk is geworden dat de geraamde waarde van de opdracht gelijk aan of hoger is dan het toeComplaint dismissedAdvies 635> De klacht ziet op een nadere offerteaanvraag onder raamcontractanten die zijn gecontracteerd naar aanleiding van een Europese op
10Frequently asked questions
What is meant by the total annual costs in this assignment?
Total annual costs refer to all costs, with the exception of the one-time implementation costs. This is further elaborated in completion form C P1.2.
Are the amounts mentioned in paragraph 2.2 of the descriptive document ceiling amounts?
No, the amounts mentioned in paragraph 2.2 of the descriptive document are not ceiling amounts. These are the amounts that the contracting authority expects.
Where can information be found regarding the required software integrations?
The required integrations and the manner in which they are utilized are described in Annex 4 Global architectural sketch. This contains the purpose, the integration pattern, the standard to be applied, and technical details for each integration.
Automatically compiled from the official tender data and documents.
11Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
€ 1,7 mln
Gegunde waarden in CPV 72 · diensten n=1436