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Enterprise Service Management (ESM) Platform

Technische Universiteit Eindhoven · Open · 1 lots · 426970
Type
Services
72000000 · IT services: consultan
Estimated value
Not published
To deadline
58d
Aug 12, 2026 · 09:00
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
2 criteria
Assess manuallyconfidence high

Eindhoven University of Technology is seeking a supplier for the implementation of an ESM platform, starting with HRM, ESA, and LIS services in September 2026.

Services · Open · European procedure

European
Contracting authority
Technische Universiteit Eindhoven
Noord-Brabant
Contract type
Services
Open
Estimated value
Estimate not published
Submission deadline
August 12, 2026
09:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
72000000
IT services: consultancy, software development, internet and support
Location
Eindhoven, Noord-Brabant
CharacteristicsCPV 72ServicesEU tenderEnterprise Service ManagementESMService Orchestration

01What is being requested

Implementation of an Enterprise Service Management (ESM) platform for Eindhoven University of Technology. The focus lies on the first implementation wave for the HRM, ESA, and LIS service domains.

Universities and research institutions increasingly operate like complex enterprises, with many service layers across IT, HR, research support, facilities, and teaching administration and TU/e is no exception. To address the challenges that result from this increased complexity we want to introduce Enterprise Service Management in our architecture. Based on our current understanding, three main capabilities of ESM centre around service request management, service delivery orchestration, and support. TU/e wants to start the implementation end of September 2026. The implementation of the Enterpr

72000000Services
1Enterprise Service Management (ESM) Platform—

02Strategic insight

“
Strategic insight · AI analysis
Ensure that the implementation plan specifically covers the three mentioned business domains. Check whether all consortium members submit a separate UEA form. Provide the price formulation strictly separately in accordance with the instructions.
Read automatically from the tender documents using AI. Always verify against the original documents.

03Points of attention

Important · 3
The proposed implementation plan and offering must explicitly include the three core domains.Important
Bidders must submit a UEA for each consortium member and subcontractor.Important
The price formulation must be submitted in a separate file.Important

04Can I take part?

Technical — Technical and professional competence according to Annex Tenderform Reference Form.
Financial — Registration in the national professional/commercial register where the signatory's authority for the UEA is evident.

05Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

06Award criteria

Award Criterion-Qualityweight n/a

Input per award criterion in a separate file.

Award Criterion-Priceweight n/a

Input via Annex 3 ESM price Form.

07Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

08Likely competitors

#Likely bidderFitWins
1Afas Software B.V.SME9732×
2Visma Roxit B.V.SME9716×
3Protinus IT B.V.SME9632×
4PQR B.V.SME9625×
5Centric Netherlands B.V.SME9456×
6KPMG Advisory N.V.SME8915×

09Tender documents

Annex 8 Assessment framework for the award criterion digital sovereigntypdfMay 31, 2026 · 119 KB
PCM2026-10070 Request for ESM PlatformpdfMay 31, 2026 · 995 KB
Annex Tenderform Agreement on Tendering DocumentsdocxMay 31, 2026 · 37 KB
Checklist tenderdocxMay 31, 2026 · 40 KB
Annex 6 - ESM Functional DesirablesxlsxMay 31, 2026 · 41 KB
TN591811 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20260529102217pdfMay 31, 2026 · 204 KB
Annex 5 - ESM Foundational and Functional RequirementsxlsxMay 31, 2026 · 63 KB
Annex 7 - ESM Use CasespdfMay 31, 2026 · 200 KB
uea_591811_20260522104939pdfMay 31, 2026 · 492 KB
espd-requestzipMay 31, 2026 · 71 KB
Annex 4 - ESM GlossarypdfMay 31, 2026 · 138 KB
Annex 1 - ESM AgreementpdfMay 31, 2026 · 463 KB

10Legal themes that may be relevant here

11Frequently asked questions

What is the intended start date for the implementation of the ESM platform?
The implementation of the Enterprise Service Management (ESM) solution is scheduled to start at the end of September 2026.
Which business domains are covered in the first implementation phase?
The first implementation wave focuses specifically on HRM services, ESA services, and LIS services, which are currently supported via Topdesk.
Which core functional capabilities must the ESM solution meet?
The solution must support the three main capabilities of ESM: service request management, service delivery orchestration, and support.
What are the main requirements for the proposed implementation plan?
The proposed implementation plan must explicitly include the first implementation wave (HRM, ESA, and LIS) and address the transition from the current Topdesk environment to the new platform.
What experience is expected from the bidding party?
Bidders must demonstrate experience in implementing ESM solutions within complex organizations.

Automatically compiled from the official tender data and documents.

12Estimated value versus the market

p25
€ 327K
median
€ 800K
p75
€ 2,5 mln
deze opdracht

Gegunde waarden in CPV 72 · diensten n=1436