6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72000000 · IT services: consultan
Estimated value
Not published
To deadline
Ongoing
Knock-outs
1
exclusion grounds
Award basis
Best price-quality ratio
4 criteria
Assess manuallyconfidence high
The Municipality of Utrecht is seeking an ICT service for chain monitoring from the end user perspective to measure the availability and performance of applications and workstations. The solution must run within the Municipality's Azure environment and comply with strict security and integration requirements.
Services · Open · European procedure
European1 exclusion grounds
CharacteristicsCPV 72ServicesEU tenderchain monitoringend usersimplementation
01What is being requested
The assignment concerns the delivery of an ICT service for chain monitoring from the End User Perspective, including installation, implementation, configuration of 5 internal and 5 external performance tests, integration with SquaredUp and ServiceNow, and training. The agreement has an initial term of 2 years with the possibility of three extensions of 1 year each.
The Municipality of Utrecht wishes to enter into an agreement for an ICT service for the purpose of chain monitoring from the End User Perspective, including implementation by the supplier and support for any migrations and inquiries.
1End users perspective—
02Outcome
Awarded
PQR B.V.
Bidders
3
03Strategic insight
Strategic insight · AI analysis
<ul Focus on the technical integration with the existing Azure environment, specifically the Azure landing zone and the connections with SquaredUp and ServiceNow. Ensure a watertight substantiation of information security, as requirements regarding BIO2, AVG and Azure-native architecture are very specific. Take into account the pricing model where the first million measurements constitute a guaranteed purchase and the tiers are reapplied per contract year.
04Points of attention
Important · 7
The ICT service must function within the Municipality's Azure landing zone.Important
There is a guaranteed purchase of 1,000,000 measurements per contract year.Important
The solution must comply with the BIO2 (Baseline Information Security Government at security level 2).Important
Deployment of 5% Social Return is mandatory.Important
The ICT service must support 'no-code'/'low-code' for configuring measurements.Important
Incidents and possible data breaches must be reported at the latest within 24 hours after discovery.Important
The support must be Dutch-speaking (both oral and written).Important
05Can I take part?
Exclusion ground · 1
No Russian involvement.Exclusion ground
Technical · 2
Comply with the stated information security requirements (including BIO2 and AVG-compliant).Technical
Professional competence (in accordance with the criteria in the tender guidance).Technical
06Exclusion grounds
Exclusion grounds (1)
- No Russian involvement.
07Award criteria
Award criterion 1: Implementation planweight n/a
Assessment of the plan for the installation and implementation of the ICT service.
Award criterion 2: Support planweight n/a
Assessment of the plan for providing support during regular office hours.
Award criterion 3: Program of requirementsweight n/a
Assessment of the fulfillment of the functional and technical requirements.
Award criterion 4: Priceweight n/a
Assessment of the price based on the established price tiers and the Price Completion Form.
08Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
09Bidders in this segment
#Likely bidderFitWins
1PQR B.V.SME10025×
2Centric Netherlands B.V.SME9956×
3KPN B.V.SME9927×
4Bechtle direct B.V.SME9925×
5COMPAREX Nederland B.V.SME9930×
6Afas Software B.V.SME9832×
10Tender documents
TN572523 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20260304135036pdfMar 5, 2026 · 213 KB
Bijlage 7 - Concept Overeenkomst EUP v2 (versie met wijzigingen bijgehouden)pdfFeb 24, 2026 · 227 KB
Bijlage 7 - Concept Overeenkomst EUP v2pdfFeb 24, 2026 · 226 KB
Bijlage 2 - Uitvoeringsverklaring derde InschrijvingdocxFeb 22, 2026 · 28 KB
Bijlage 9 - Programma van Wensen EUPxlsxFeb 22, 2026 · 53 KB
Bijlage 4b - Inkoopvoorwaarden vng_gibit_2023_toelichtingpdfFeb 22, 2026 · 1197 KB
Bijlage 3 - Verklaring Geen Russische BetrokkenheiddocxFeb 22, 2026 · 76 KB
Bijlage 4a - Inkoopvoorwaarden vng_gibit_2023_artikelenpdfFeb 22, 2026 · 1183 KB
Bijlage 6 - ApplicatiespdfFeb 22, 2026 · 76 KB
Bijlage 8 - Programma van Eisen EUPpdfFeb 22, 2026 · 586 KB
Inschrijvingsleidraad End users PerspectivepdfFeb 22, 2026 · 403 KB
TN572523 - EF04 Vooraankondiging die alleen ter informatie wordt gebruikt - algemene richtlijn 20260220144757pdfFeb 22, 2026 · 138 KB
11Legal themes that may be relevant here
Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 63> Meervoudig onderhandse aanbesteding voor het reinigen van wegen, straten en pleinen. Kan bij gunning op laagste prijs de indieniAdvies 98> Europese openbare aanbestedingsprocedure voor een raamovereenkomst met één ondernemer voor het vervangen van armaturen (straatveAdvies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kun
12Frequently asked questions
What is the core of the requested ICT service?
The assignment concerns an ICT service for chain monitoring from the End User Perspective, whereby the supplier is responsible for the implementation and the support for any migrations and inquiries.
Which suitability criteria must bidders meet?
Bidders must have experience with chain monitoring systems and demonstrate competence in software implementation and support. Additionally, a valid certification in IT services is required.
What specific activities are expected from the supplier?
The supplier must carry out the implementation of the chain monitoring and provide support for migrations and answering inquiries.
Which procurement conditions apply to this assignment?
The assignment is subject to the GIBIT 2023 procurement conditions, which contain provisions regarding, among other things, the implementation of the ICT service, acceptance, maintenance, support and information security.
Automatically compiled from the official tender data and documents.
13Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
deze opdracht
Gegunde waarden in CPV 72 · diensten n=1436