6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72000000 · IT services: consultan
Estimated value
Not published
To deadline
Ongoing
Knock-outs
1
exclusion grounds
Award basis
Best price-quality ratio
4 criteria
Assess manuallyconfidence high
The Municipality of Utrecht is looking for an IT service for end-user monitoring of applications and workstations to improve the user experience. The assignment includes implementation, support, and integration with SquaredUp and ServiceNow for a period of at least 2 years.
Services · Open · European procedure
European1 exclusion groundsComplete timeline
CharacteristicsCPV 72ServicesEU tenderMonitoringEnd usersTest
01What is being requested
The assignment concerns an IT service for chain monitoring from the End User Perspective, including implementation, support and training. The scope varies from approximately 1 million tests per year to a maximum of 2.2 million tests per contract year. The initial agreement has a duration of 2 years with the possibility of three extensions of 1 year each.
The Municipality of Utrecht wishes to conclude an agreement for an IT service for the purpose of chain monitoring from the End User Perspective, including implementation by the supplier and support during any migrations and inquiries.
1End users perspective—
02Strategic insight
Strategic insight · AI analysis
<ul Focus strongly on the Implementation Plan and the Support Plan, as these together are worth 65 points. Ensure that the Implementation Plan strictly remains within 4 pages and contains no hyperlinks to prevent rejection of extra text. Verify whether the ISO 27001 requirement is directly covered by the bidder or if the independent verification for equivalent measures is fully completed.
03Points of attention
Important · 5
The Implementation Plan may contain a maximum of 4 A4 pages (Arial font, size 10); if exceeded, the extra text will not be assessed.Important
Hyperlinks to other documents are not permitted in the Implementation Plan.Important
The ISO 27001 certification may not be claimed via a third party; the bidder must possess this themselves or have equivalent measures in place.Important
When using equivalent measures for ISO 27001, the description must be verified by an independent expert.Important
The remuneration is based on the actually achieved annual test volume according to price tiers.Important
04Can I take part?
Exclusion ground · 1
No Russian involvement in the execution of the assignment.Exclusion ground
Technical · 3
Possession of a valid certificate in accordance with ISO 27001 Information Security or equivalent measures in the field of information security (not via third parties).Technical
Core competency 1: Experience in implementing the offered IT service or a functionally comparable IT service in the environment of a large organization (more than 1,000 employees).Technical
Core competency 2: Experience in supporting the offered IT service or a functionally comparable IT service in the environment of a large organization (more than 1,000 employees) for the employees managing the IT service.Technical
05Exclusion grounds
Exclusion grounds (1)
- No Russian involvement in the execution of the assignment.
06Award criteria
Award criterion 1: Implementation Plan30 punten
Assessment of how the bidder prepares, organizes, and executes the implementation of the IT service, including project management, acceptance, and training of administrators.
Award criterion 2: Support Plan35 punten
Assessment of the support for the offered IT service during the first contract year, focusing on both daily use and the underlying technical components.
Award criterion 4: Price30 punten
Quantifiable data.
Award criterion 3: Program of requirements5 punten
Quantifiable data.
07Process & timeline
Publication of the tender
20 februari 2026
Last date for submitting questions (NvI)
23 maart 2026, 13.00 uur
Publication of Notice of Clarifications (NvI)
30 maart 2026
Submission of tender
13 april 2026, 13.00 uur
Provisional award
11 mei 2026
Verification interview
26 mei 2026
Final award
5 juni 2026
Contract signature
8 juni 2026
Effective date of agreement and start of implementation phase
9 juni 2026
08Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
09Likely competitors
#Likely bidderFitWins
1PQR B.V.SME10025×
2KPN B.V.SME9927×
3Bechtle direct B.V.SME9925×
4COMPAREX Nederland B.V.SME9930×
5Centric Netherlands B.V.SME9856×
6Afas Software B.V.SME9832×
10Tender documents
Nota van inlichtingen 2026-03-31-1pdfMar 31, 2026 · 148 KB
Nota van inlichtingen 2026-03-30-1pdfMar 30, 2026 · 354 KB
TN572523 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20260304135036pdfMar 5, 2026 · 213 KB
Bijlage 7 - Concept Overeenkomst EUP v2pdfFeb 24, 2026 · 226 KB
Bijlage 7 - Concept Overeenkomst EUP v2 (versie met wijzigingen bijgehouden)pdfFeb 24, 2026 · 227 KB
Bijlage 6 - ApplicatiespdfFeb 22, 2026 · 76 KB
uea_572523_20260220143743pdfFeb 22, 2026 · 339 KB
Bijlage 8 - Programma van Eisen EUPpdfFeb 22, 2026 · 586 KB
Bijlage 9 - Programma van Wensen EUPxlsxFeb 22, 2026 · 53 KB
Bijlage 3 - Verklaring Geen Russische BetrokkenheiddocxFeb 22, 2026 · 76 KB
Inschrijvingsleidraad End users PerspectivepdfFeb 22, 2026 · 403 KB
Bijlage 1 - Handleiding Social ReturnpdfFeb 22, 2026 · 85 KB
11Legal themes that may be relevant here
Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 98> Europese openbare aanbestedingsprocedure voor een raamovereenkomst met één ondernemer voor het vervangen van armaturen (straatveAdvies 63> Meervoudig onderhandse aanbesteding voor het reinigen van wegen, straten en pleinen. Kan bij gunning op laagste prijs de indieniAdvies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kun
12Frequently asked questions
What is the core of the requested IT service?
The assignment concerns the realization of chain monitoring from the End User Perspective. This includes implementation by the supplier and support during any migrations and inquiries.
What specific conditions must the service meet?
The service must focus on chain monitoring from the end-user perspective and the execution must take place within the Netherlands (NUTS: NL350).
Which contract conditions apply to this assignment?
The agreement is executed under the GIBIT 2023 procurement conditions, as established by the Association of Dutch Municipalities.
What is expected of the supplier regarding execution?
The supplier is responsible for the implementation of the chain monitoring and must provide the necessary support during migrations and answering inquiries.
Automatically compiled from the official tender data and documents.
13Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
deze opdracht
Gegunde waarden in CPV 72 · diensten n=1436