Sustainable Digital Services
The Municipality of Bergen op Zoom intends to select a supplier through an open tender to provide, implement, and manage an integrated SaaS solution. The solution must include a case management system, customer contact system, document management system, and a digital resident/business portal, featuring automated links to existing systems such as Corsa (BCT) and iZaak (PinkRoccade). The agreement enters into force on 10-3-2025, with an initial term of four years (1-1-2026 to 31-12-2029) and the possibility of three extensions of two years each, resulting in a maximum term of ten years. The municipality aims for user-friendly digital services that comply with the Wet Modernisering Elektronisch Bestuurlijk Verkeer (WMEBV) and consistent treatment of residents and entrepreneurs across all channels. The key milestones are the start of the implementation phase on 10-3-2025 and the go-live of the integrated solution on 1-1-2026.
Supplies · Open · European procedure
01What is being requested
The Municipality of Bergen op Zoom intends to select a supplier through an open tender to provide, implement, and manage an integrated SaaS solution. The solution must include a case management system, customer contact system, document management system, and a digital resident/business portal, featuring automated links to existing systems such as Corsa (BCT) and iZaak (PinkRoccade). The agreement enters into force on 10-3-2025, with an initial term of four years (1-1-2026 to 31-12-2029) and the possibility of three extensions of two years each, resulting in a maximum term of ten years. The municipality aims for user-friendly digital services that comply with the Wet Modernisering Elektronisch Bestuurlijk Verkeer (WMEBV) and consistent treatment of residents and entrepreneurs across all channels. The key milestones are the start of the implementation phase on 10-3-2025 and the go-live of the integrated solution on 1-1-2026.
The result that the municipality wishes to achieve through this tender is entering into an agreement with 1 contractor. The agreement enters into force on 10-3-2025 and runs until the date on which the initial term, including subsequent extensions, has expired. The initial term of this agreement starts on 1 January 2026 and will be four (4) years. The start date of the initial term also serves as the go-live date. The municipality is authorized to extend the agreement three (3) times for a period of two (2) years under identical terms and conditions. The maximum term of this agreement is there
02Outcome
Visma Circle B.V.
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for leveringen is € 221.000, for reference.
05Bidders in this segment
06Legal themes that may be relevant here
07Frequently asked questions
What is the intended functionality of the integrated solution?
What is the maximum term of the agreement?
Which links with existing systems are required?
What are the key milestones for implementation and go-live?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 350K
€ 737K
€ 1,9 mln
Gegunde waarden in CPV 48 · leveringen n=653