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AwardedServicesEuropeanOpen

Customer satisfaction survey services Paresto

Ministerie van Defensie · Open · 1 lots · 191380
Type
Services
79342311
Estimated value
€ 165K
awarded
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

This open tender from the Ministry of Defence focuses on providing a customer satisfaction survey for the defence caterer Paresto. The assignment includes the design, execution, and analysis of a structured survey, the preparation of a report with recommendations, and ensuring confidentiality and data protection within a defence context. Bidders must register digitally via Negometrix and comply with the general requirements for open procedures. The services require experience with customer satisfaction measurements, knowledge of the catering sector, and the ability to operate within strict security standards.

Services · Open · European procedure

European
Contracting authority
Ministerie van Defensie
Contract type
Services
Open
Estimated value
€165,289
awarded value
Submission deadline
Ongoing
12:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
79342311
Location
Den Haag
CharacteristicsCPV 79ServicesEU tendercustomer satisfaction surveyParestodefensie

01What is being requested

This open tender from the Ministry of Defence focuses on providing a customer satisfaction survey for the defence caterer Paresto. The assignment includes the design, execution, and analysis of a structured survey, the preparation of a report with recommendations, and ensuring confidentiality and data protection within a defence context. Bidders must register digitally via Negometrix and comply with the general requirements for open procedures. The services require experience with customer satisfaction measurements, knowledge of the catering sector, and the ability to operate within strict security standards.

This tender relates to the European open procurement procedure regarding customer satisfaction survey services for the benefit of the defence caterer Paresto. Negometrix You can download the Tender Guidelines and annexes under 'Vragenlijsten' under 'Inschrijvingsleidraad en bijlagen'. To be able to download the documents, you must first register (free of charge) in Negometrix and apply for this tender. Submission must be done digitally on Negometrix. Entrepreneurs who would like further information about the use of Negometrix can consult various instructions at: https://support.negometrix.c

79342311Services
1Lot 1—

02Outcome

Awarded

CHOICE INSIGHTS + STRATEGY

Award value
€165,289

03Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

04Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

05Bidders in this segment

#Likely bidderFitWins
1Tempo Team Group B.V.SME9666×
2I&O Research B.V.SME8927×
3Trigion Beveiliging B.V.SME8837×
4HeadFirst B.V.SME8728×
5Global Talk Netherlands B.V.SME8726×
6KPMG Advisory N.V.SME8622×

06Legal themes that may be relevant here

07Frequently asked questions

What is the scope of the assignment for the customer satisfaction survey?
The assignment includes the design, execution, and analysis of a structured survey for the defence caterer Paresto, including the preparation of a report with recommendations and ensuring confidentiality and data protection.
How can I view the tender guidelines and annexes?
The Tender Guidelines and annexes can be downloaded via the 'Vragenlijsten' section under 'Inschrijvingsleidraad en bijlagen'. This requires free registration and application in Negometrix.
In what manner must the tender be submitted?
Submission must be done entirely digitally via the Negometrix platform.

Automatically compiled from the official tender data and documents.

08Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
€ 165K

Gegunde waarden in CPV 79 · diensten n=4949