Facility Service Desk Services 2024
The Municipality of Lelystad is seeking a service provider for a Facility Service Desk (FSD) 2024. The assignment includes the staffing of a 1st line FSD at the municipal location (city hall) with fixed working hours from Monday to Friday, 08:00–17:00, including a half-hour break. The service must comply with the requirements in Annex 2 of the guidelines. Optional additional services include, among others, 1st line FSD during events outside regular opening hours (evening/weekend), extra 1st line services during regular opening hours, and 2nd line FSD during opening hours. The procedure is public, and no CPV code has been specified. The tender focuses on a reliable, experienced service provider capable of ensuring the continuity of facility services.
Services · Open · European procedure
01What is being requested
The Municipality of Lelystad is seeking a service provider for a Facility Service Desk (FSD) 2024. The assignment includes the staffing of a 1st line FSD at the municipal location (city hall) with fixed working hours from Monday to Friday, 08:00–17:00, including a half-hour break. The service must comply with the requirements in Annex 2 of the guidelines. Optional additional services include, among others, 1st line FSD during events outside regular opening hours (evening/weekend), extra 1st line services during regular opening hours, and 2nd line FSD during opening hours. The procedure is public, and no CPV code has been specified. The tender focuses on a reliable, experienced service provider capable of ensuring the continuity of facility services.
The scope of the Assignment consists of the following Services as described in Annex 2 Program of Requirements Facility Service Desk Services 2024 of these Guidelines: • Staffing 1st line Facility Service Desk (Basic Services); • On the following working days: Monday through Friday (excluding public holidays recognized in the Netherlands plus May 5th) from 08:00 to 17:00 (a half-hour break is mandatory between 12:00 and 13:00); • At the city hall location of the Municipality of Lelystad; • Optional Additional Services: o 1st line Facility Service Desk services during events outside the openin
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
04Bidders in this segment
05Legal themes that may be relevant here
06Frequently asked questions
What is the scope of the basic service provision for the Facility Service Desk?
Which optional services can be performed under the assignment?
On which days is the Facility Service Desk operational?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949