Facilities Service Desk Services 2024
The Municipality of Lelystad is seeking a service provider for a Facilities Service Desk (FSD) to provide 1st line support at the city hall location. The core service is mandatory from Monday to Friday, 08:00 to 17:00, with a half-hour break between 12:00 and 13:00, excluding national holidays and May 5th. The contractor must deploy personnel capable of operating the FSD within these hours. Optional additional services include 1st line support during events outside regular opening hours (evening/weekend), extra 1st line services within regular hours, and 2nd line support during opening hours. The procedure is public, ensuring all interested parties have an equal opportunity to submit a bid. The tender focuses on a reliable, customer-oriented organization with experience in facilities management within a municipal environment.
Services · Open · European procedure
01What is being requested
The Municipality of Lelystad is seeking a service provider for a Facilities Service Desk (FSD) to provide 1st line support at the city hall location. The core service is mandatory from Monday to Friday, 08:00 to 17:00, with a half-hour break between 12:00 and 13:00, excluding national holidays and May 5th. The contractor must deploy personnel capable of operating the FSD within these hours. Optional additional services include 1st line support during events outside regular opening hours (evening/weekend), extra 1st line services within regular hours, and 2nd line support during opening hours. The procedure is public, ensuring all interested parties have an equal opportunity to submit a bid. The tender focuses on a reliable, customer-oriented organization with experience in facilities management within a municipal environment.
The scope of the Assignment consists of the following Services as described in Annex 2 Program of Requirements Facilities Service Desk Services 2024 to this Guidance Guide: • Staffing 1st line Facilities Service Desk (Core Services); • On the following working days: Monday to Friday (excluding public holidays recognized in the Netherlands plus May 5th) from 08:00 to 17:00 (a mandatory half-hour break between 12:00 and 13:00); • On location at the city hall of the Municipality of Lelystad; • Optional Additional Services: o 1st line Facilities Service Desk services during events outside the
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
04Likely competitors
05Legal themes that may be relevant here
06Frequently asked questions
What is the scope of the mandatory core service provision?
Which optional services can be procured?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949