AwardedServicesEuropeanOpen
The execution of the Customer Satisfaction Surveys for RVO
Ministerie van Economische Zaken en Klimaat, Rijksdienst voor Ondernemend Nederland (RVO) · Open · 1 lots · 349858
0
0 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
79342311
Estimated value
€ 1,42M
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low
The assignment concerns the execution of quantitative and qualitative Customer Satisfaction Surveys (KTO’s) for RVO, distinguishing between general and international KTO’s with different questionnaires and processes.
Services · Open · European procedure
European
CharacteristicsCPV 79ServicesEU tender
01What is being requested
The assignment concerns the execution of quantitative and qualitative Customer Satisfaction Surveys (KTO’s) for RVO, distinguishing between general and international KTO’s with different questionnaires and processes.
The assignment consists of conducting quantitative and qualitative Customer Satisfaction Surveys (KTO’s). For the KTO’s, a distinction is made between KTO General and KTO International. Different questionnaires are used for these KTO’s and each has its own process.
1The execution of the Customer Satisfaction Surveys for RVO€1,420,000
02Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
€1,420,000
04Bidders in this segment
#Likely bidderFitWins
1YER Nederland B.V.SME9397×
2BDO Audit & Assurance B.V.SME9057×
3Yacht B.V.SME9056×
4Eiffel B.V.SME9053×
5I&O Research B.V.SME8927×
6Star Apple Interim B.V.SME8934×
05Legal themes that may be relevant here
Advies 440> Meervoudig onderhandse aanbestedingsprocedure voor een (concessie)opdracht voor diensten voor het beschikbaar stellen, plaatsen,Advies 300> Openbare Europese aanbesteding voor beheer en onderhoud van applicaties en aanverwante ICT-diensten. De zittende leverancier heeComplaint upheldAdvies 639> De klacht betreft een Europese openbare procedure voor een raamovereenkomst (met één ondernemer) voor leveringen van kantoordrukComplaint upheldAdvies 671> Ondernemer klaagt op 9 onderdelen over drie aanbestedingen onder een erkenningsregeling voor het sluiten van een overeenkomst voAdvies 598> De klacht ziet op een Europese openbare procedure voor een raamovereenkomst met één ondernemer voor diensten voor het op landeliComplaint dismissed
06Frequently asked questions
What does the assignment for the Customer Satisfaction Surveys entail?
The assignment includes conducting both quantitative and qualitative Customer Satisfaction Surveys (KTO’s). A distinction is made between KTO General and KTO International, each of which utilizes different questionnaires and its own processes.
What different types of research are being conducted?
A distinction is made between two types of research: KTO General and KTO International. Both types have their own process and use specific questionnaires for the execution of the quantitative and qualitative research.
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
p25
€ 200K
€ 200K
median
€ 640K
€ 640K
p75
€ 3,0 mln
€ 3,0 mln
€ 1,4 mln
Gegunde waarden in CPV 79 · diensten n=4949