5
5 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72000000 · IT services: advisory,
Estimated value
€ 800K
estimated
To deadline
21d
Jul 6, 2026 · 10:00
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
1 criteria
Assess manuallyconfidence high
Tender for a CRM system where the award is based on a maximum score of 750 points via functional requirements, optional requirements, and a presentation of use cases. The requirements in the Program of Requirements serve as knock-out criteria.
Services · Open · European procedure
European
CharacteristicsCPV 72ServicesEU tenderCRMHostingImplementation
01What is being requested
The assignment concerns the delivery of a CRM System including Implementation and services. The assessment includes functional requirements, use cases, and specific requirements from the Program of Requirements.
Delivery of licenses, hosting, implementation, maintenance, and support of the CRM system for the benefit of the Universitair Sportcentrum of the Universiteit Leiden.
1CRM System€800,000
02Strategic insight
Strategic insight · AI analysis
<ul Ensure a complete response to the Program of Requirements, as the requirements function as Knock-out criteria. Focus strongly on the (25) optional functional requirements and the five use cases, as these are decisive for the maximum score of 750 points. Prepare a strong presentation to effectively demonstrate the use cases.
03Points of attention
Important · 5
Knock-out requirements: All requirements in the Program of Requirements must be answered with 'yes' to be considered a suitable bidder.Important
Presentation: Five specific use cases must be demonstrated during a presentation.Important
Optional requirements: There are (25) optional functional requirements that influence the final score.Important
Intellectual property rights: Rights to custom software belong to the contracting authority, while usage rights are granted for other matters.Important
Acceptance: Payment only takes place after full acceptance of the performance.Important
04Can I take part?
Technical — Agree to the requirements in the Program of Requirements by answering them with 'yes' (Knock-out requirements).
05Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
06Award criteria
Program of Requirements and Wishes750 punten
Assessment based on answering requirements, (25) optional functional requirements, wishes for 'services' and 'Implementation', and the demonstration of five use cases in a presentation.
07Value in context
€800,000
08Likely competitors
#Likely bidderFitWins
1Afas Software B.V.SME9832×
2PinkRoccade Local Government B.V.SME9734×
3PQR B.V.SME9725×
4Centric Netherlands B.V.SME9656×
5Protinus IT B.V.SME9632×
6Visma Raet B.V.SME9618×
09Tender documents
Uitsluitingsgronden en Geschiktheidseisen.pdfpdfMay 20, 2026 · 29 KB
Beschrijving.pdfpdfMay 20, 2026 · 44 KB
Prijs.pdfpdfMay 20, 2026 · 26 KB
Aanbestedingsdocumenten en bijlagen.pdfpdfMay 20, 2026 · 27 KB
Bijlage 5 - Prijzenblad CRM.xlsxxlsxMay 20, 2026 · 20 KB
Bijlage 8 - Richtlijnen aanleveren inkoopfacturen.pdfpdfMay 20, 2026 · 596 KB
Programma van Eisen en Wensen.pdfpdfMay 20, 2026 · 26 KB
Opdrachtomschrijving en informatie.pdfpdfMay 20, 2026 · 38 KB
Bijlage 2 - Arbit-2022.pdfpdfMay 20, 2026 · 455 KB
Aanbestedingsdocument CRM.pdfpdfMay 20, 2026 · 5946 KB
UEA Universiteit Leiden.pdfpdfMay 20, 2026 · 85 KB
Bijlage 9 - Aansluitvoorwaarden IAM v1.3.pdfpdfMay 20, 2026 · 383 KB
10Legal themes that may be relevant here
Advies 300> Openbare Europese aanbesteding voor beheer en onderhoud van applicaties en aanverwante ICT-diensten. De zittende leverancier heeComplaint upheldAdvies 440> Meervoudig onderhandse aanbestedingsprocedure voor een (concessie)opdracht voor diensten voor het beschikbaar stellen, plaatsen,Advies 457> Europese openbare procedure voor een raamovereenkomst met één ondernemer voor onderhoud van elementverhardingen. Van toepassing Complaint dismissedAdvies 559> De klacht ziet op een gezamenlijke Europese openbare procedure voor een overheidsopdracht voor de levering van warme en koude drAdvies 689> Aanbesteder heeft vrijwillig bekendgemaakt dat hij een opdracht heeft gegund voor de inkoop van een softwareplatform voor gemeenComplaint upheld
11Frequently asked questions
What is the scope of the assignment for the CRM system?
The assignment includes the delivery of licenses, hosting, implementation, maintenance, and support of the CRM system for the benefit of the Universitair Sportcentrum.
What should I pay attention to when filling in the submission documents?
All mandatory fields in the submission documents must be filled in correctly and completely. Strict pass/fail requirements are used in the Excel matrices, where a small error can be fatal to the bid.
Which general terms and conditions apply to this IT assignment?
The Algemene Rijksvoorwaarden bij IT-overeenkomsten 2022 (ARBIT-2022) apply to this assignment.
What is an essential part of the technical substantiation?
The technical substantiation must fully cover the combination of hosting and implementation.
Automatically compiled from the official tender data and documents.
12Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
€ 800K
Gegunde waarden in CPV 72 · diensten n=1436