CRM solution for the Kadaster
The Kadaster, as a service for collecting, maintaining, and making data regarding registered property available, is seeking a SaaS Customer Relations Management (CRM) package to support its core tasks. The procurement focuses on a solution that integrates seamlessly with existing Kadaster processes, is user-friendly for both internal employees and external users, and complies with the legal requirements of the Kadasterwet. The CRM must, among other things, offer capabilities for customer and contact management, workflow automation, reporting, and secure data exchange with other government and commercial systems. Additionally, a scalable, cloud-based infrastructure is required, with attention to data protection, privacy, and compliance. The procurement falls under a market consultation procedure, meaning that the Kadaster wishes to conduct a broad market consultation to find the best solution.
Services · Marktconsultatie · National procedure
01What is being requested
The Kadaster, as a service for collecting, maintaining, and making data regarding registered property available, is seeking a SaaS Customer Relations Management (CRM) package to support its core tasks. The procurement focuses on a solution that integrates seamlessly with existing Kadaster processes, is user-friendly for both internal employees and external users, and complies with the legal requirements of the Kadasterwet. The CRM must, among other things, offer capabilities for customer and contact management, workflow automation, reporting, and secure data exchange with other government and commercial systems. Additionally, a scalable, cloud-based infrastructure is required, with attention to data protection, privacy, and compliance. The procurement falls under a market consultation procedure, meaning that the Kadaster wishes to conduct a broad market consultation to find the best solution.
The Kadaster wishes to utilize a SaaS Customer Relations Management package to assist in performing its core tasks. It is the core task of the Kadaster to collect data on registered property in the Netherlands, maintain this in public registers and on cadastral maps, and make this data available, often for a fee, to individuals, companies, and other stakeholders in society (a legal duty according to the Kadasterwet). In addition to this core task, the Kadaster has several other tasks. For further information about the Kadaster, the bidder is referred to the Kadaster website www.kadaster.nl.
02Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
03Likely competitors
04Tender documents
05Legal themes that may be relevant here
06Frequently asked questions
What kind of infrastructure is required for the CRM solution?
What functionalities are expected from the CRM package?
Which legal obligations must the solution comply with?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436