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OpenServicesEuropeanRestricted

CRM Solution

Senzer · Restricted · 1 lots · 406144
Type
Services
72200000 · Software programming a
Estimated value
Not published
To deadline
-110d
Feb 25, 2026 · 10:00
Knock-outs
1
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence high

Senzer is looking for a SaaS CRM solution to support methodical employer service delivery and account management. The assignment includes implementation, management, and integrations with various systems over a period of up to ten years.

Services · Restricted · European procedure

European1 exclusion groundsComplete timeline
Contracting authority
Senzer
Contract type
Services
Restricted
Estimated value
Estimate not published
Submission deadline
February 25, 2026
10:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
72200000
Software programming and consultancy
Location
Netherlands
CharacteristicsCPV 72ServicesEU tender

01What is being requested

The assignment concerns the making available, implementation, management, and further development of a SaaS CRM solution for Senzer. The term of the agreement is initially three years with options for extension up to a maximum of ten years.

Senzer wishes to select, purchase, and implement a CRM system that meets the established requirements and wishes and that aligns with the process to support relationships with and service delivery to employers in order to build an inclusive labor market.

72200000Services
1CRM Solution—

02Strategic insight

“
Strategic insight · AI analysis
Focus the proposition strongly on the adoption of the system by end users. Demonstrate expertise in the blueprint phase and the realization of complex integrations. Take the Best Value Procurement methodology into account when developing the proposal.
Read automatically from the tender documents using AI. Always verify against the original documents.

03Points of attention

Important · 6
The tender uses the waiting room construction.Important
Senzer applies elements of Best Value Procurement.Important
Quality is more important than price.Important
The emphasis is on the blueprint phase and adoption by end users.Important
There is an obligation to enter into a data processing agreement.Important
The procurement conditions GIBIT 2023 apply.Important

04Can I take part?

Exclusion ground · 1
None of the Exclusion Grounds (part III of the UEA) apply.Exclusion ground
Financial · 2
Registration in a trade register (KvK).Financial
Compliance with requirements for professional and business liability.Financial
Technical · 3
Providing references.Technical
Compliance with requirements for information security in accordance with ISO 27001.Technical
Compliance with requirements for quality assurance in accordance with ISO 9001:2015.Technical

05Exclusion grounds

Exclusion grounds (1)
  • None of the Exclusion Grounds (part III of the UEA) apply.

06Process & timeline

Tender publication
18 december 2025
Closing date for submitting questions 1
15 januari 2026 voor 10:00 uur
Publication of Statement of Clarifications 1 (target date)
22 januari 2026
Closing date for submitting questions 2
3 februari 2026 voor 10:00 uur
Publication of Statement of Clarifications 2 (target date)
11 februari 2026
Closing date for submitting expressions of interest
25 februari 2026 voor 10:00 uur
Notification of provisional selection decision
19 maart 2026
Final selection decision
30 maart 2026
Sending award guidelines
1 april 2026
First opportunity for asking questions
14 april 2026 voor 10:00 uur
Publication of Statement of Clarifications 3 (target date)
23 april 2026
Second opportunity for asking questions
5 mei 2026 voor 10:00 uur
Publicatie Nota van Inlichtingen 4 (streefdatum)
13 mei 2026
Sluiting indienen inschrijving
26 mei 2026 voor 10:00 uur
Presentaties/demo’s
10 juni 2026
Mededeling voorlopige gunningsbeslissing
25 juni 2026
Definitieve gunningsbeslissing
16 juli 2026
Start Overeenkomst
1 augustus 2026

07Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

08Likely competitors

#Likely bidderFitWins
1Afas Software B.V.SME9784×
2Visma Circle B.V.SME9733×
3PinkRoccade Local Government B.V.SME9666×
4Centric Netherlands B.V.SME9672×
5Bechtle direct B.V.SME9645×
6Visma Roxit B.V.SME9629×

09Tender documents

Bijlage 7 Invulling BVPpdfJan 22, 2026 · 138 KB
V2_Bijlage 5 Invulblad SelectiecriteriadocxJan 22, 2026 · 101 KB
Nota van inlichtingen 2026-01-22-5pdfJan 22, 2026 · 66 KB
V2_Bijlage 4 Invulblad geschiktheidseis referentiesdocxJan 22, 2026 · 96 KB
V2_Selectieleidraad CRM-Oplossing - SenzerpdfJan 22, 2026 · 536 KB
Bijlage 6 MarktconsulatieverslagpdfDec 21, 2025 · 94 KB
Bijlage 3 Inkoopvoorwaarden GIBIT 2023pdfDec 21, 2025 · 652 KB
uea_562599_20251218142548pdfDec 21, 2025 · 351 KB
Bijlage 2 RandvoorwaardenpdfDec 21, 2025 · 117 KB
TN562599 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20251219101114pdfDec 21, 2025 · 140 KB
Bijlage 1 DefinitielijstpdfDec 21, 2025 · 118 KB

10Legal themes that may be relevant here

11Frequently asked questions

How should the integration with other systems be designed?
There is currently no connection to a central integration platform. The supplier is expected to provide suitable solutions for the required integrations so as not to hinder the implementation of the CRM solution.
Which procurement conditions apply to this assignment?
The execution of the assignment takes place under the GIBIT 2023 Procurement Conditions.
What is the purpose of the requested CRM solution?
The CRM system must be selected, purchased, and implemented to support relationships with and service delivery to employers in building an inclusive labor market.

Automatically compiled from the official tender data and documents.

12Estimated value versus the market

p25
€ 327K
median
€ 800K
p75
€ 2,5 mln
deze opdracht

Gegunde waarden in CPV 72 · diensten n=1436