Assessment of the closed tender 'Contact Center as a Service (CCaaS) 2025' by Stedin. The procedure is public, non-digital, and concerns a services component without a CPV code. The focus is on a CCaaS solution including Workforce Optimization for customer contact infrastructure. All additional sections (keywords, lots, criteria, documents, amendments, contact, award) are missing from the provided data.
Services · Open · European procedure
01What is being requested
Assessment of the closed tender 'Contact Center as a Service (CCaaS) 2025' by Stedin. The procedure is public, non-digital, and concerns a services component without a CPV code. The focus is on a CCaaS solution including Workforce Optimization for customer contact infrastructure. All additional sections (keywords, lots, criteria, documents, amendments, contact, award) are missing from the provided data.
The tender concerns a Contact Center as a Service (CCaaS) solution with Workforce Optimization (WFO), intended for the Klantcontactcenter (KCC), the Centrale Storingsdienst (CSR), and other customer-oriented departments. The scope includes: functional components, implementation, service provision, and strategic advice.
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
04Likely competitors
05Legal themes that may be relevant here
06Frequently asked questions
What is the substantive scope of the CCaaS assignment?
Which departments is the CCaaS solution intended for?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949