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ClosedServicesEuropeanRestricted

Customer Contact Consultant Civil Affairs - cluster DV

Gemeente Rotterdam · Restricted · 1 lots · 399523
Type
Services
79620000
Estimated value
€ 175K
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

The Municipality of Rotterdam is looking for a consultant for customer contact within Civil Affairs, cluster DV. The assignment concerns a support service (CPV 79620000) with an estimated value of €174,595.20. There is one unique lot, a closed procedure without explicit quality weightings or technical requirements. This is of interest to small to medium-sized consultancy firms that have experience in municipal customer contact assignments and are looking for a limited, qualitative project.

Services · Restricted · European procedure

European
Contracting authority
Gemeente Rotterdam
Contract type
Services
Restricted
Estimated value
€174,595
estimated value
Submission deadline
Ongoing
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
79620000
Location
Netherlands
CharacteristicsCPV 79ServicesEU tender

01What is being requested

The Municipality of Rotterdam is looking for a consultant for customer contact within Civil Affairs, cluster DV. The assignment concerns a support service (CPV 79620000) with an estimated value of €174,595.20. There is one unique lot, a closed procedure without explicit quality weightings or technical requirements. This is of interest to small to medium-sized consultancy firms that have experience in municipal customer contact assignments and are looking for a limited, qualitative project.

You want to be of service to the people of Rotterdam as best as possible. You listen and show understanding. Because of you, the citizen feels heard and helped. No matter how sensitive the situation may be; you succeed in understanding personal stories and dealing with them in the right way. Together with your colleagues, you contribute to satisfied citizens of Rotterdam. Because for you, social involvement is what matters.

79620000€ 175KServices
1Customer Contact Consultant Civil Affairs - cluster DV€174,595

02Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

03Value in context

€174,595

04Likely competitors

#Likely bidderFitWins
1Maandag Interim Professionals B.V.SME98387×
2Unique Nederland B.V.SME96103×
3GrowWork Healthcare Detachering BVSME9639×
4Randstad Nederland B.V.SME9636×
5Axiflex B.V.SME9632×
6S&Z Consultancy Unknown9584×

05Legal themes that may be relevant here

06Frequently asked questions

What is the core of the assignment for the customer contact consultant?
The assignment focuses on supporting the people of Rotterdam by means of listening and showing understanding. The consultant must be able to understand personal stories and handle sensitive situations in the right way to contribute to satisfied citizens.
Which cluster is the assignment aimed at?
The assignment for the customer contact consultant is specifically aimed at the DV cluster within the Civil Affairs department.

Automatically compiled from the official tender data and documents.

07Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
€ 175K

Gegunde waarden in CPV 79 · diensten n=4949