Alliander N.V. is seeking a supplier for Cloud Communication Services (CCaaS, WFO, SBC, IVR). The assignment is an open tender for the supply of a modular platform that supports current and future functionalities, changes, innovations, and developments. The supplier must provide a fully integrated solution that meets the security and compliance standards of the energy sector, is scalable for growing numbers of users, and includes a clear SLA with support and maintenance. The service provision includes both implementation and operational management, including training, migration of existing systems, and continuous optimization. The emphasis is on a flexible, modular architecture that can respond quickly to new requirements and technological developments.
Supplies · Open · European procedure
01What is being requested
Alliander N.V. is seeking a supplier for Cloud Communication Services (CCaaS, WFO, SBC, IVR). The assignment is an open tender for the supply of a modular platform that supports current and future functionalities, changes, innovations, and developments. The supplier must provide a fully integrated solution that meets the security and compliance standards of the energy sector, is scalable for growing numbers of users, and includes a clear SLA with support and maintenance. The service provision includes both implementation and operational management, including training, migration of existing systems, and continuous optimization. The emphasis is on a flexible, modular architecture that can respond quickly to new requirements and technological developments.
The objective of the present tender is to conclude an agreement for the supply of Cloud Communication Services (CCaaS, WFO, SBC, V-IVR) and related services. The implementation and delivery of the Cloud Communication Services service includes (future) functionalities, changes, innovations, and developments (modularly structured).
02Outcome
Frontline Services B.V.
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for leveringen is € 221.000, for reference.
05Bidders in this segment
06Tender documents
07Legal themes that may be relevant here
08Frequently asked questions
What is the scope of the assignment for Cloud Communication Services?
What characteristics must the delivered solution have?
Automatically compiled from the official tender data and documents.
09Estimated value versus the market
€ 350K
€ 737K
€ 1,9 mln
Gegunde waarden in CPV 48 · leveringen n=653