Alliander N.V. is seeking a supplier for Cloud Communication Services (CCaaS, WFO, SBC, V-IVR) including future functionalities, changes, innovations, and developments. The assignment concerns a modular system that integrates seamlessly with existing infrastructure and meets strict security and compliance standards. Suppliers must demonstrate experience with large, complex deployments and the ability to provide scalable cloud solutions and a robust service-level agreement (SLA). The tender is public and aimed at a long-term partnership with opportunities for expansion and customization. Selection criteria include technical capabilities, references, price-quality ratio, and the ability to respond quickly to changing customer needs.
Supplies · Open · European procedure
01What is being requested
Alliander N.V. is seeking a supplier for Cloud Communication Services (CCaaS, WFO, SBC, V-IVR) including future functionalities, changes, innovations, and developments. The assignment concerns a modular system that integrates seamlessly with existing infrastructure and meets strict security and compliance standards. Suppliers must demonstrate experience with large, complex deployments and the ability to provide scalable cloud solutions and a robust service-level agreement (SLA). The tender is public and aimed at a long-term partnership with opportunities for expansion and customization. Selection criteria include technical capabilities, references, price-quality ratio, and the ability to respond quickly to changing customer needs.
The purpose of this tender is to conclude an agreement for the provision of Cloud Communication Services (CCaaS, WFO, SBC, V-IVR) and related services. The implementation and delivery of the Cloud Communication Services service includes (future) functionalities, changes, innovations, and developments (modularly structured).
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for leveringen is € 221.000, for reference.
04Likely competitors
05Legal themes that may be relevant here
06Frequently asked questions
What is the scope and purpose of the Cloud Communication Services assignment?
Which technical aspects are important in the delivery of the services?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 350K
€ 737K
€ 1,9 mln
Gegunde waarden in CPV 48 · leveringen n=653