Client Experience Surveys Wmo
The Municipality of Alphen aan den Rijn is seeking an expert contractor for a precise and thorough client experience survey focused on the Social Support Act (Wmo). The survey must question residents in an accessible manner, highlight key signals, and make the results practically applicable for policy improvements. There is a statutory obligation to conduct this research, but municipalities now have more freedom for their own implementation, allowing for a renewed approach. The contracting authority expects a clear report, including recommendations and an implementation plan, that aligns with the existing Wmo structure and the wishes of the residents. The tender is open, focused on services, without a CPV code, and requires thorough knowledge of the social domain and experience with client feedback.
Services · Open · European procedure
01What is being requested
The Municipality of Alphen aan den Rijn is seeking an expert contractor for a precise and thorough client experience survey focused on the Social Support Act (Wmo). The survey must question residents in an accessible manner, highlight key signals, and make the results practically applicable for policy improvements. There is a statutory obligation to conduct this research, but municipalities now have more freedom for their own implementation, allowing for a renewed approach. The contracting authority expects a clear report, including recommendations and an implementation plan, that aligns with the existing Wmo structure and the wishes of the residents. The tender is open, focused on services, without a CPV code, and requires thorough knowledge of the social domain and experience with client feedback.
The contracting authority wishes to conduct a precise and thorough client experience survey, in which the experiences of residents provide feedback on the system established by the Contracting Authority. Residents must be questioned in an accessible manner so that signals are brought to light, and the results must be usable for the Contracting Authority to implement improvements. There is a statutory obligation to conduct client experience research on several components of the social domain. This also applies to the Wmo, which this assignment will focus on. More freedom has emerged for municip
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
04Likely competitors
05Legal themes that may be relevant here
06Frequently asked questions
What is the objective of the assignment Client Experience Surveys Wmo?
Which specific component of the social domain does this assignment focus on?
What freedom is there for the implementation of the research?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949