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AwardedServicesEuropeanOpen

Wmo client experience surveys

Gemeente Alphen aan den Rijn · Open · 1 lots · 260323
Type
Services
79342311
Estimated value
€ 635K
awarded
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

The Municipality of Alphen aan den Rijn seeks a detailed and reliable client experience survey for the Social Support Act (Wmo). The survey must question residents in an accessible manner, bring signals to light, and make the results practically applicable for policy improvements. The tender is open and focused on services. There is a legal obligation to conduct such surveys, but municipalities now have more scope to provide their own implementation, allowing for innovative approaches. The contracting authority expects a meticulous study with a clear methodology, sound data analysis, and a report that is directly usable for decision-making.

Services · Open · European procedure

European
Contracting authority
Gemeente Alphen aan den Rijn
Contract type
Services
Open
Estimated value
€635,000
awarded value
Submission deadline
Ongoing
09:30
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
79342311
Location
Alphen aan den Rijn
CharacteristicsCPV 79ServicesEU tenderclient experience surveyWmosocial domain

01What is being requested

The Municipality of Alphen aan den Rijn seeks a detailed and reliable client experience survey for the Social Support Act (Wmo). The survey must question residents in an accessible manner, bring signals to light, and make the results practically applicable for policy improvements. The tender is open and focused on services. There is a legal obligation to conduct such surveys, but municipalities now have more scope to provide their own implementation, allowing for innovative approaches. The contracting authority expects a meticulous study with a clear methodology, sound data analysis, and a report that is directly usable for decision-making.

The contracting authority desires a meticulous and sound client experience survey, in which the experiences of residents provide feedback on the system established by the Contracting Authority. Residents must be questioned in an accessible manner so that signals are brought to light, and the results must be usable for the Contracting Authority to implement improvements. There is a legal obligation to conduct client experience surveys on several components of the social domain. This also applies to the Wmo, which this assignment will focus on. More scope has become available for municipalities

79342311Services
1Lot 1—

02Outcome

Awarded

jb Lorenz Onderzoeken BV

Award value
€635,000

03Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

04Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

05Bidders in this segment

#Likely bidderFitWins
1FlextenderUnknown9883×
2Tempo Team Group B.V.SME9766×
3Eiffel B.V.SME9553×
4SOZA XPERT B.V.SME9554×
5I&O Research B.V.SME9527×
6Antea Nederland BVSME9435×

06Tender documents

TN359900 - SF03 Aankondiging van een gegunde opdracht 20220904123617pdfSep 4, 2022 · 26 KB
TN359900 - SF02 Aankondiging van een opdracht 20220501102307pdfMay 1, 2022 · 24 KB

07Legal themes that may be relevant here

08Frequently asked questions

What is the purpose of the Wmo client experience survey?
The purpose is to conduct a meticulous and sound study into the experiences of residents. This study must provide feedback on the established system, bring signals to light, and make results practically usable for implementing improvements.
What is expected of the research methodology?
The contracting authority expects a study with a clear methodology and good data analysis. Residents must be questioned in an accessible manner, so that the results are directly usable for decision-making.
Is there a legal basis for this assignment?
Yes, there is a legal obligation to conduct client experience surveys on several components of the social domain, including the Wmo.
What scope is there for the implementation of the research?
More scope has become available for municipalities to provide their own implementation for the execution of the client experience survey, which offers opportunities for a fresh perspective on the requirements for the research.

Automatically compiled from the official tender data and documents.

09Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
deze opdracht

Gegunde waarden in CPV 79 · diensten n=4949