Sportbedrijf Rotterdam B.V. is looking for an external party to provide call center services. The assignment concerns an open procedure for a public procurement, aimed at supporting the customer service of the sports company. The call center must be accessible to various customer groups, including visitors, members, and partners, and must be able to answer questions, provide information, and handle complaints. The tender requires professional, flexible, and scalable services, with attention to quality, customer satisfaction, and compliance with privacy and security standards. The contractor must have a proven track record in call center activities, sufficient staffing capacity, and modern IT infrastructure. The services must meet the requirements of the public sector, including transparency, accountability, and ensuring a good user experience.
Services · Open · European procedure
01What is being requested
Sportbedrijf Rotterdam B.V. is looking for an external party to provide call center services. The assignment concerns an open procedure for a public procurement, aimed at supporting the customer service of the sports company. The call center must be accessible to various customer groups, including visitors, members, and partners, and must be able to answer questions, provide information, and handle complaints. The tender requires professional, flexible, and scalable services, with attention to quality, customer satisfaction, and compliance with privacy and security standards. The contractor must have a proven track record in call center activities, sufficient staffing capacity, and modern IT infrastructure. The services must meet the requirements of the public sector, including transparency, accountability, and ensuring a good user experience.
The provision of call center services.
02Outcome
SalesQ B.V.
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
05Bidders in this segment
06Legal themes that may be relevant here
07Frequently asked questions
What is the nature of the assignment for call center services?
Which operational requirements must the services meet?
What capabilities are expected from the contractor?
What requirements are set regarding the user experience?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949