Sportbedrijf Rotterdam B.V. has an open tender for the provision of call center services. The contract focuses on supporting the organization's sports and recreation activities in Rotterdam. The provider must set up or deploy a professional call center that handles incoming and outgoing customer contacts, including inquiries regarding sports events, memberships, and facilities. The service is expected to meet high quality standards, guarantee high customer satisfaction, and comply with Dutch privacy legislation (GDPR). The provider must also provide reports on performance, call volume, and customer satisfaction. The procedure is public, allowing a wide range of parties to participate. The contract requires a flexible, scalable solution that can respond to peaks during major sporting events.
Services · Open · European procedure
01What is being requested
Sportbedrijf Rotterdam B.V. has an open tender for the provision of call center services. The contract focuses on supporting the organization's sports and recreation activities in Rotterdam. The provider must set up or deploy a professional call center that handles incoming and outgoing customer contacts, including inquiries regarding sports events, memberships, and facilities. The service is expected to meet high quality standards, guarantee high customer satisfaction, and comply with Dutch privacy legislation (GDPR). The provider must also provide reports on performance, call volume, and customer satisfaction. The procedure is public, allowing a wide range of parties to participate. The contract requires a flexible, scalable solution that can respond to peaks during major sporting events.
The provision of call center services.
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
04Likely competitors
05Legal themes that may be relevant here
06Frequently asked questions
What does the contract for call center services entail?
What are the expected activities of the service provider?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949