Call center services
Het Juridisch Loket is looking for a provider for call center services that efficiently and effectively handles all incoming inquiries via telephony. The tender is public and requires a service agreement with a single contractor who will deploy a calling team. Bidders may participate independently, as part of a consortium, or through subcontractors. The focus is on customer-oriented telephone support within the legal domain, with an emphasis on quality, availability, and compliance with privacy and security standards. The contractor must demonstrate experience with call centers, sufficient personnel, and a robust IT system for call management and reporting.
Services · Open · European procedure
01What is being requested
Het Juridisch Loket is looking for a provider for call center services that efficiently and effectively handles all incoming inquiries via telephony. The tender is public and requires a service agreement with a single contractor who will deploy a calling team. Bidders may participate independently, as part of a consortium, or through subcontractors. The focus is on customer-oriented telephone support within the legal domain, with an emphasis on quality, availability, and compliance with privacy and security standards. The contractor must demonstrate experience with call centers, sufficient personnel, and a robust IT system for call management and reporting.
Through this tender, Het Juridisch Loket wishes to enter into a service agreement with a single contractor who, through the deployment of a calling team, will shape the effective and efficient handling of all inquiries received via the telephony channel. All entrepreneurs who meet the requirements are invited to submit a tender. This can be done independently, as a consortium, and/or by making use of third parties and/or subcontractors.
02Outcome
Teleperformance Netherlands B.V.
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
05Bidders in this segment
06Legal themes that may be relevant here
07Frequently asked questions
What is the core of the assignment for call center services?
In what way can entrepreneurs participate in this tender?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949