ClosedServicesEuropeanOnderhandeling zonder bekendmaking

Call center for the distribution of refugees from Ukraine

Name: Call center for the distribution of refugees from Ukraine
Creator: Nederlands Instituut Publieke Veiligheid
Published: 2022-09-23
License: https://creativecommons.org/publicdomain/zero/1.0/
Keywords: call center, refugees, Ukraine, VECC, Rode Kruis, SOS International, dispersion, Veiligheidsregio's, matching, dispatch

Nederlands Instituut Publieke Veiligheid · Onderhandeling zonder bekendmaking · 273072

0 of 6 core insights found

Measures presence, not accuracy · documents remain authoritative

ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline

Type

Services

75252000

Estimated value

Not published

To deadline

Ongoing

Knock-outs

n/a

exclusion grounds

Award basis

Best price-quality ratio

Assess manuallyconfidence low

The Nederlands Instituut Publieke Veiligheid (NIPV) aims to realize the national distribution of Ukrainian refugees via a call center. For this purpose, a calling team will be deployed consisting of the Nederlandse Rode Kruis and SOS International. The team operates the three workstations of the Vluchtelingen Evacuatie Coördinatie Cel (VECC): Front Office, Matching, and Dispatch. The task is the supra-regional placement of Ukrainian displaced persons/status holders from crisis emergency shelters to sustainable emergency shelters within the 25 Veiligheidsregio's. The procedure is negotiations without publication, aimed at an efficient, safe, and confidential handling of the logistical and communicative aspects of the refugee movement.

Services · Onderhandeling zonder bekendmaking · European procedure

European

Contracting authority

Nederlands Instituut Publieke Veiligheid

Contract type

Services

Onderhandeling zonder bekendmaking

Estimated value

Estimate not published

Submission deadline

Ongoing

Scope

European

European procedure

Lots

Single contract

Main CPV code

75252000

Location

Netherlands

CharacteristicsCPV 75ServicesEU tendercall centerrefugeesUkraine

01What is being requested

The Nederlands Instituut Publieke Veiligheid (NIPV) aims to realize the national distribution of Ukrainian refugees via a call center. For this purpose, a calling team will be deployed consisting of the Nederlandse Rode Kruis and SOS International. The team operates the three workstations of the Vluchtelingen Evacuatie Coördinatie Cel (VECC): Front Office, Matching, and Dispatch. The task is the supra-regional placement of Ukrainian displaced persons/status holders from crisis emergency shelters to sustainable emergency shelters within the 25 Veiligheidsregio's. The procedure is negotiations without publication, aimed at an efficient, safe, and confidential handling of the logistical and communicative aspects of the refugee movement.

For the purpose of realizing the national distribution of refugees, NIPV uses a calling team from the Nederlandse Rode Kruis in cooperation with SOS International. These parties jointly provide the personnel staffing for the Vluchtelingen Evacuatie Coördinatie Cel (VECC). The VECC consists of three workstations: Front Office, Matching, and Dispatch. The task of the VECC is the supra-regional placement of Ukrainian displaced persons/status holders from crisis emergency shelter locations to sustainable emergency shelters within the 25 Veiligheidsregio's.

75252000Services

02Exclusion grounds

Exclusion grounds — consult the ESPD

No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

03Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

04Likely competitors

#Likely bidderFitWins

1Bender Detachering B.V.SME699×

2Maandag Interim Professionals B.V.SME698×

3Bright ProfessionalsUnknown635×

4NEXST Staffing B.V.SME462×

5Stichting Centrum voor Arbeidsverhoudingen Overheidspersoneel (CAOP) Unknown443×

6Stichting Center For International Legal CooperationUnknown422×

05Legal themes that may be relevant here

Advies 607> De klacht ziet op een Europese niet-openbare aanbestedingsprocedure voor een overheidsopdracht voor diensten voor het ontwerp va Advies 645> De klacht ziet op een Europese openbare aanbesteding voor het sluiten van een raamovereenkomst inzake het verrichten van dienste Advies 701> Aanbesteder heeft in zijn motivering de opdracht niet in percelen op te delen slechts enkele aspecten uit artikel 1.5 lid 1 Aw 2Complaint upheld Advies 666> De klacht ziet op een Europese procedure voor sociale en andere specifieke diensten voor het sluiten van raamovereenkomsten met Advies 635> De klacht ziet op een nadere offerteaanvraag onder raamcontractanten die zijn gecontracteerd naar aanleiding van een Europese op

06Frequently asked questions

What is the objective of the assignment?

The assignment concerns the realization of the national distribution of refugees from Ukraine by means of a call center.

What are the specific tasks of the Vluchtelingen Evacuatie Coördinatie Cel (VECC)?

The VECC is responsible for the supra-regional placement of Ukrainian displaced persons and status holders from crisis emergency shelter locations to sustainable emergency shelters within the 25 Veiligheidsregio's.

Which workstations does the call center consist of?

The calling team operates three workstations within the VECC: Front Office, Matching, and Dispatch.

Which parties are involved in the personnel staffing of the VECC?

The personnel staffing of the VECC is jointly provided by the Nederlandse Rode Kruis and SOS International.

Automatically compiled from the official tender data and documents.

07Estimated value versus the market

p25
€ 248K

median
€ 600K

p75
€ 2,0 mln

deze opdracht

Gegunde waarden in CPV 75 · diensten n=249