The Municipality of Amstelveen, acting as the contracting authority, intends to establish a call center for municipal taxes under the name Gemeentebelastingen Amstelland. The call center is responsible for processing the transferred municipal taxes and the Wet WOZ for the municipalities of Aalsmeer, De Ronde Venen, Diemen, Ouder-Amstel, and Uithoorn. This is a public procurement focused on service provision. The provider must deliver a robust, secure system with sufficient capacity to provide 24/7 support, including expertise in tax legislation and WOZ. It is expected that call center employees are multilingual, achieve high customer satisfaction, and comply with GDPR requirements. The tender requires a detailed proposal including price structure, SLA specifications, implementation planning, and references. The municipality is seeking a partner with experience in tax call centers who can integrate with existing municipal IT systems.
Services · Open · European procedure
01What is being requested
The Municipality of Amstelveen, acting as the contracting authority, intends to establish a call center for municipal taxes under the name Gemeentebelastingen Amstelland. The call center is responsible for processing the transferred municipal taxes and the Wet WOZ for the municipalities of Aalsmeer, De Ronde Venen, Diemen, Ouder-Amstel, and Uithoorn. This is a public procurement focused on service provision. The provider must deliver a robust, secure system with sufficient capacity to provide 24/7 support, including expertise in tax legislation and WOZ. It is expected that call center employees are multilingual, achieve high customer satisfaction, and comply with GDPR requirements. The tender requires a detailed proposal including price structure, SLA specifications, implementation planning, and references. The municipality is seeking a partner with experience in tax call centers who can integrate with existing municipal IT systems.
You are presented with the Request for Quotation pertaining to the EU public procurement for the procurement of a Tax Call Center for Gemeentelijke belastingen Amstelland. In this procurement, the Municipality of Amstelveen acts externally under the name Gemeentebelastingen Amstelland on behalf of the collaborating municipalities. On the basis of the joint regulations Gemeentebelastingen Amstelland, the Municipality of Amstelveen executes the transferred municipal taxes and the Wet WOZ for the municipalities of: Aalsmeer, De Ronde Venen, Diemen, Ouder-Amstel, and Uithoorn. This light join
02Outcome
xxllnc Belastingen B.V.
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
05Bidders in this segment
06Legal themes that may be relevant here
07Frequently asked questions
What is the objective of the Tax Call Center assignment?
For which municipalities is the service being provided?
Which activities fall within the scope of the assignment?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949