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BNNVARA - EU public procurement - CRM System

Name: BNNVARA - EU public procurement - CRM System
Creator: Omroepvereniging BNNVARA
Published: 2023-04-27
License: https://creativecommons.org/publicdomain/zero/1.0/
Keywords: CRM, BNNVARA, customer relationship management, subscription management, donation management, public procurement, open tender, user rights

Omroepvereniging BNNVARA · Open · 296149

0 of 6 core insights found

Measures presence, not accuracy · documents remain authoritative

ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline

Type

Services

79342320

Estimated value

Not published

To deadline

Ongoing

Knock-outs

n/a

exclusion grounds

Award basis

Best price-quality ratio

Assess manuallyconfidence low

Omroepvereniging BNNVARA is seeking a service provider to supply user rights for a CRM system. The procurement is an open procedure for a service, where the bidder does not need to be the owner of the CRM, but may supply the system via subcontractors. The system must support customer service and enable the management of subscriptions, donations, and memberships. Key aspects include integration with existing BNNVARA platforms, data security, GDPR compliance, training, and continuous support. The bidder must demonstrate experience with similar media CRM solutions and offer a scalable, modular approach.

Services · Open · European procedure

European

Contracting authority

Omroepvereniging BNNVARA

Contract type

Services

Open

Estimated value

Estimate not published

Submission deadline

Ongoing

Scope

European

European procedure

Lots

Single contract

Main CPV code

79342320

Location

Netherlands

CharacteristicsCPV 79ServicesEU tenderCRMBNNVARAcustomer relationship management

01What is being requested

Omroepvereniging BNNVARA is seeking a service provider to supply user rights for a CRM system. The procurement is an open procedure for a service, where the bidder does not need to be the owner of the CRM, but may supply the system via subcontractors. The system must support customer service and enable the management of subscriptions, donations, and memberships. Key aspects include integration with existing BNNVARA platforms, data security, GDPR compliance, training, and continuous support. The bidder must demonstrate experience with similar media CRM solutions and offer a scalable, modular approach.

**Reason and objective of the procurement** de procurement aims to result in a new agreement with one Bidder for the user rights for a CRM system. The Bidder does not need to be the owner of the CRM system but may supply it via subcontractors. CRM stands for Customer Relationship Management; BNNVARA uses this system to manage its customer base. This includes support for BNNVARA's customer service and the management of subscriptions, donations, and memberships.

79342320Services

02Exclusion grounds

Exclusion grounds — consult the ESPD

No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

03Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

04Likely competitors

#Likely bidderFitWins

1Afas Software B.V.SME10062×

2Deloitte Consulting BVSME9537×

3PinkRoccade Local Government B.V.SME9332×

4Visma Circle B.V.SME9320×

5Centric Netherlands B.V.SME9325×

6Pricewaterhousecoopers Accountants N.V.SME9354×

05Legal themes that may be relevant here

Advies 56> Europese Openbare Aanbesteding met betrekking tot een opdracht voor het uitvoeren van postdienstverlening. Beklaagde stelt als r Advies 349> De aanbestedingsprocedure voorziet in de mogelijkheid voor de aanbestedende dienst een besluit op het verzoek van een ondernemin Advies 419> Beklaagde heeft in januari 2017 een overheidsopdracht voor diensten voor de begeleiding en ondersteuning van de organisatie van Advies 497> De klacht ziet op een Europese openbare procedure voor een raamovereenkomst met één ondernemer voor diensten voor buitenlandse (Advies 234> Deze voorwaarde mag worden gesteld, mits deze niet in strijd is met Europees recht of aanbestedingsrecht. Directe of indirecte g

06Frequently asked questions

What is the objective of this procurement?

The objective is to conclude a new agreement for the supply of user rights for a CRM system. This system is used by BNNVARA for the management of the customer base, including customer service support and the management of subscriptions, donations, and memberships.

Does the bidder have to be the owner of the CRM system?

No, the bidder does not need to be the owner of the CRM system. It is permitted to supply the user rights via subcontractors.

Automatically compiled from the official tender data and documents.

07Estimated value versus the market

p25
€ 200K

median
€ 640K

p75
€ 3,0 mln

deze opdracht

Gegunde waarden in CPV 79 · diensten n=4949