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AwardedServicesEuropeanOpen

BNNVARA - EU public procurement - CRM System

Omroepvereniging BNNVARA · Open · 1 lots · 240181
Type
Services
79342320
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

BNNVARA, the broadcasting association, intends to enter into a new agreement with a single bidder for the user rights of a CRM system through an open EU procurement process. The bidder does not need to be the owner of the system but may provide it via subcontractors. The CRM is used for customer service, the management of subscriptions, donations, and memberships. The tender focuses on a service provider with experience in CRM solutions within the media and public sectors, capable of meeting requirements regarding data protection, scalability, and integration with existing BNNVARA systems.

Services · Open · European procedure

European
Contracting authority
Omroepvereniging BNNVARA
Contract type
Services
Open
Estimated value
Estimate not published
Submission deadline
Ongoing
12:00
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
79342320
Location
Netherlands
CharacteristicsCPV 79ServicesEU tenderCRMBNNVARApublic procurement

01What is being requested

BNNVARA, the broadcasting association, intends to enter into a new agreement with a single bidder for the user rights of a CRM system through an open EU procurement process. The bidder does not need to be the owner of the system but may provide it via subcontractors. The CRM is used for customer service, the management of subscriptions, donations, and memberships. The tender focuses on a service provider with experience in CRM solutions within the media and public sectors, capable of meeting requirements regarding data protection, scalability, and integration with existing BNNVARA systems.

**Reason and objective of the tender** de tender aims to result in a new agreement with one Bidder for the user rights for a CRM system. The Bidder does not need to be the owner of the CRM system but may provide these via subcontractors. CRM stands for Customer Relationship Management; BNNVARA uses this system to manage its customer base. This includes support for BNNVARA's customer service and the management of subscriptions, donations, and memberships.

79342320Services
1Lot 1—

02Outcome

Awarded

IFunds (Nederland) B.V.

03Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

04Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

05Bidders in this segment

#Likely bidderFitWins
1Afas Software B.V.SME10062×
2Pricewaterhousecoopers Accountants N.V.SME9754×
3COMPAREX Nederland B.V.SME9634×
4Visma Circle B.V.SME9620×
5PinkRoccade Local Government B.V.SME9532×
6Daan B.V.SME95154×

06Legal themes that may be relevant here

07Frequently asked questions

What is the objective of the tender for the CRM system?
The tender aims to conclude a new agreement for the user rights of a CRM system. This system is used by BNNVARA for managing the customer base, including customer service support and the management of subscriptions, donations, and memberships.
Does the bidder have to be the owner of the CRM system?
No, the bidder does not need to be the owner of the CRM system. It is permitted to provide the user rights via subcontractors.

Automatically compiled from the official tender data and documents.

08Estimated value versus the market

p25
€ 200K
median
€ 640K
p75
€ 3,0 mln
deze opdracht

Gegunde waarden in CPV 79 · diensten n=4949