PlannedServicesMarktconsultatie
Resident Portal Energieloket Achterhoek
Achterhoeks Energieloket B.V. · Marktconsultatie · 1 lots · 410304
3
3 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72000000 · IT services: consultan
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence moderate
This document is a report of a market consultation regarding the further development of the resident portal of Achterhoeks Energieloket B.V. The goal is to create a flexible, modular, and user-friendly environment that guides residents throughout their multi-year sustainability process.
Services · Marktconsultatie · National procedure
CharacteristicsCPV 72Services
01What is being requested
Further development of the resident portal of Achterhoeks Energieloket B.V. to support residents in their sustainability journey and the gas-free conversion of homes via an integrated solution consisting of various pillars (residents, homes, services, and front-end).
Energieloket Achterhoek is a social B.V., founded by eight Achterhoek municipalities. Our mission is to help and stimulate residents to make their homes more sustainable, from small saving tips to guidance for major interventions such as insulation or making the home gas-free. We work independently, transparently, and on a non-profit basis.
1Resident Portal Energieloket Achterhoek—
02Strategic insight
Strategic insight · AI analysis
<ul Focus on a modular or best-of-breed approach with a strong emphasis on the integration layer and API connections. Emphasize the possibility of self-service configuration, as the contracting authority wishes to be able to implement changes in forms and processes independently. Position the solution as an instrument that supports the integrated resident experience, where data from various backend pillars seamlessly converges in the front-end.
03Points of attention
Important · 6
The architecture should preferably contain an integration layer to ensure flexibility when replacing or adding sub-systems.Important
The portal must comply with the WCAG 2.2 AA accessibility standards.Important
There is a strong preference for configuration over coding, so that the contracting authority can independently manage forms, workflows, and CMS content.Important
The solution must be future-proof by using modern standards such as Open REST APIs.Important
The system must be capable of registering both online and offline contact moments (such as letters) to provide a complete picture of the customer journey.Important
The solution must be scalable for a user group of approximately 80,000 profiles who will use the portal with varying intensity over a period of years.Important
04Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
05Likely competitors
#Likely bidderFitWins
1Visma Roxit B.V.SME9816×
2Centric Netherlands B.V.SME9656×
3PinkRoccade Local Government B.V.SME9634×
4Ordina Unknown9420×
5Axians Communication Solutions B.V.SME9318×
6Webbio B.V.SME817×
06Tender documents
Verslag marktconsultatie Bewonersportaal Energieloket AchterhoekpdfMar 27, 2026 · 328 KB
Nota van InlichtingenpdfFeb 20, 2026 · 314 KB
Visual Energieloket AchterhoekpdfJan 29, 2026 · 351 KB
TN568610 - EFE1 Vrijwillige aankondiging van voorafgaande marktconsultatie 20260129163048pdfJan 29, 2026 · 137 KB
Marktconsultatiedocument bewonersportaal Energieloket AchterhoekpdfJan 29, 2026 · 363 KB
07Legal themes that may be relevant here
Advies 48> Europese niet-openbare procedure voor werktuigkundige en elektrotechnische installaties van de nieuwbouw van een multifunctionelAdvies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kunAdvies 63> Meervoudig onderhandse aanbesteding voor het reinigen van wegen, straten en pleinen. Kan bij gunning op laagste prijs de indieniAdvies 451> Beklaagden hebben op 29 mei 2017 een Europese openbare aanbestedingsprocedure aangekondigd voor een raamovereenkomst per perceel
08Frequently asked questions
What experience is expected from bidders?
Bidders must be able to document demonstrable experience with the repositioning of digital portals in the energy sector or similar domains.
What is the vision for the technical architecture of the resident portal?
The aim is a future-proof and scalable architecture. In this context, it is being investigated whether an integration layer can be established to increase flexibility when replacing or adding sub-systems.
How is the control over the integrated resident experience ensured?
The integrated resident experience is central. The control and monitoring of this lie primarily with the Energieloket, for example in the role of product owner, even when different parties are deployed for specific pillars.
What are the contractual conditions regarding duration and securities?
The assignment has a short contract duration of 0 to 12 months. There is no requirement to provide a bank guarantee.
Are specific standards for system connections taken into account?
Yes, the Common Ground initiative from the VNG is being investigated to increase flexibility when replacing or adding sub-systems within the portal.
Automatically compiled from the official tender data and documents.
09Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
deze opdracht
Gegunde waarden in CPV 72 · diensten n=1436