Staffing of the DigiHulplijn
The Stichting Nederlands Instituut voor Beeld en Geluid (NIBG) is seeking a service provider for the staffing of the DigiHulplijn. The DigiHulplijn is a telephone and digital helpdesk that supports visitors to the website and the platform. The service provider must provide employees who answer incoming calls, answer questions, transfer calls to trained volunteers, and provide information about the website. There is a need for flexible, customer-oriented employees with good communication skills and knowledge of NIBG's digital services. The procedure is a market consultation, allowing multiple providers to be approached. The assignment is a service, without a CPV code, aimed at a non-profit organization with a focus on audiovisual archives. The service provider must be able to ensure continuity of service, including roster planning, reporting, and quality control.
Services · Marktconsultatie · National procedure
01What is being requested
The Stichting Nederlands Instituut voor Beeld en Geluid (NIBG) is seeking a service provider for the staffing of the DigiHulplijn. The DigiHulplijn is a telephone and digital helpdesk that supports visitors to the website and the platform. The service provider must provide employees who answer incoming calls, answer questions, transfer calls to trained volunteers, and provide information about the website. There is a need for flexible, customer-oriented employees with good communication skills and knowledge of NIBG's digital services. The procedure is a market consultation, allowing multiple providers to be approached. The assignment is a service, without a CPV code, aimed at a non-profit organization with a focus on audiovisual archives. The service provider must be able to ensure continuity of service, including roster planning, reporting, and quality control.
This concerns a number of people who answer the telephone and potentially transfer calls to the trained volunteers, the website, etc.
02Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
03Likely competitors
04Legal themes that may be relevant here
05Frequently asked questions
What is the core of the assignment for the DigiHulplijn?
What activities are performed by the staff?
Automatically compiled from the official tender data and documents.
06Estimated value versus the market
€ 200K
€ 640K
€ 3,0 mln
Gegunde waarden in CPV 79 · diensten n=4949