Management, maintenance and further development of Microsoft Dynamics 365 (CRM)
Stichting Nuffic wishes to engage a service provider for the management, maintenance, and further development of Microsoft Dynamics 365 (CRM), including associated interfaces. The assignment concerns a continuous service encompassing both operational support (incidents, changes, upgrades) and strategic development (expanding functionality, integrations with external systems). The contracting authority expects a clear Service Level Agreement, structured change management, documentation, knowledge transfer, and training for users. There is a strong emphasis on data security, compliance, and ensuring high system availability. The supplier must have demonstrable experience with Dynamics 365, CRM implementations, and integrations within a public organization. The agreement may be a framework agreement, allowing multiple assignments to fall under a single contract.
Services · Open · European procedure
01What is being requested
Stichting Nuffic wishes to engage a service provider for the management, maintenance, and further development of Microsoft Dynamics 365 (CRM), including associated interfaces. The assignment concerns a continuous service encompassing both operational support (incidents, changes, upgrades) and strategic development (expanding functionality, integrations with external systems). The contracting authority expects a clear Service Level Agreement, structured change management, documentation, knowledge transfer, and training for users. There is a strong emphasis on data security, compliance, and ensuring high system availability. The supplier must have demonstrable experience with Dynamics 365, CRM implementations, and integrations within a public organization. The agreement may be a framework agreement, allowing multiple assignments to fall under a single contract.
The assignment concerns the management, maintenance, and further development of Microsoft Dynamics 365 (CRM) and associated interfaces. The purpose of this tender is to conclude an agreement for the management, maintenance, and further development of Microsoft Dynamics 365 and associated interfaces. The paragraph below provides a brief explanation of the current and desired situation at the Contracting Authority. Additionally, the purpose of the tender is described, as well as whether one Agreement or (multiple) Framework Agreement(s) will be concluded.
02Outcome
Business Base B.V.
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
05Bidders in this segment
06Tender documents
07Legal themes that may be relevant here
08Frequently asked questions
What is the scope of the assignment regarding Microsoft Dynamics 365?
What are the expected activities within the service?
Which aspects are given extra attention during the service provision?
Can the assignment be carried out via a framework agreement?
Automatically compiled from the official tender data and documents.
09Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436