AwardedEuropean
Management and further development of CRM package (Salesforce)
Stichting ROC Nijmegen e.o. · 1 lots · 407780
0
0 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
—
72200000
Estimated value
€ 150K
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low
Stichting ROC Nijmegen e.o. is looking for a supplier for the management and further development of their CRM package (Salesforce). The assignment concerns software programming and consultancy, including a support contract with unlimited second-line questions/incidents. Due to the specialist nature and the closed status, this is of interest to Salesforce-specialized ICT companies with experience in the education sector.
Contract · European procedure
European
CharacteristicsCPV 72EU tenderCRMSalesforcesoftware programming
01What is being requested
Stichting ROC Nijmegen e.o. is looking for a supplier for the management and further development of their CRM package (Salesforce). The assignment concerns software programming and consultancy, including a support contract with unlimited second-line questions/incidents. Due to the specialist nature and the closed status, this is of interest to Salesforce-specialized ICT companies with experience in the education sector.
The objective of the tender is to reach the most suitable party through an objective and transparent procedure, which can build according to our requirements and potentially advise us on how we can build this ourselves. Additionally, a support contract must be established whereby we can report unlimited second-line questions/incidents.
1Management and further development of CRM package (Salesforce)€150,000
02Outcome
Awarded
Cloud Integrate B.V.
Award value
€180,000
vs. estimate
+20%
Bidders
4
03Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Bidders in this segment
#Likely bidderFitWins
1Afas Software B.V.SME8932×
2Centric Netherlands B.V.SME8856×
3COMPAREX Nederland B.V.SME8730×
4Protinus IT B.V.SME8732×
5PinkRoccade Local Government B.V.SME8434×
6Bechtle direct B.V.SME8125×
05Tender documents
TN562483 - EF29 Aankondiging gegunde opdracht - algemene richtlijn, standaardregeling 20260326145736pdfMar 27, 2026 · 226 KB
Nota van inlichtingen 2026-01-19-2pdfJan 19, 2026 · 24 KB
E-mailtemplatepdfJan 19, 2026 · 60 KB
20230110 Huisregels ROC Nijmegen (1)pdfJan 15, 2026 · 53 KB
TN562483 - EF16 Aankondiging van een opdracht - algemene richtlijn, standaardregeling 20260112094749pdfJan 12, 2026 · 148 KB
ROC Nijmegen ORG + processenpdfJan 12, 2026 · 790 KB
Salesforce koppelingpdfJan 12, 2026 · 17 KB
Nota van inlichtingen 2026-01-12-2pdfJan 12, 2026 · 70 KB
ROC Nijmegen orgpdfJan 12, 2026 · 33 KB
Bijlage IV ReferentieformulierdocxDec 16, 2025 · 23 KB
Bijlage VII Algemene Inkoopvoorwaarden FSR V5.0pdfDec 16, 2025 · 166 KB
uea_562483_20251214222329pdfDec 16, 2025 · 339 KB
06Legal themes that may be relevant here
Advies 290> Meervoudig onderhandse aanbesteding van RAW-raamovereenkomst met een looptijd van één jaar voor rioolreiniging en rioolinspectieAdvies 520> De klacht ziet op een Europese openbare procedure voor een overheidsopdracht voor leveringen voor het werkend opleveren en vervoComplaint dismissedAdvies 84> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemenAdvies 83> Openbaar nationale aanbestedingsprocedure voor een raamovereenkomst voor vertaaldiensten. IIB dienst en gebondenheid aan algemenAdvies 426> Het betreft een Europese openbare procedure voor WMO-vervoer, leerlingenvervoer, participatiewetvervoer en lokaal vervoer, plus
07Frequently asked questions
What is the objective of this assignment?
The objective is to select a suitable party for the construction and consultancy of the CRM package (Salesforce). Additionally, a support contract is sought for the unlimited reporting of second-line questions and incidents.
What activities are expected from the supplier?
The assignment includes the management and further development of the Salesforce CRM package. This includes both technical execution (building) and advising on how the organization can carry out building activities itself, including a support contract for second-line support.
What does the requested support contract entail?
The support contract must provide the possibility to report unlimited second-line questions and incidents regarding the CRM package.
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
p25
€ 328K
€ 328K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
€ 150K
Gegunde waarden in CPV 72 n=1453