OpenServicesEuropeanOpen
Basic ICT/IS Facilities MSP and MSSP
Stichting Projectenbureau Publieke Gezondheid en Veiligheid Nederland · Open · 1 lots · 411356
6
6 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72000000 · IT services: advisory,
Estimated value
Not published
To deadline
-68d
Apr 10, 2026 · 14:00
Knock-outs
0
exclusion grounds
Award basis
Best price-quality ratio
2 criteria
Assess manuallyconfidence high
GGD GHOR Nederland is looking for one contracting party for the integral delivery of Managed Services and Managed Security Services to professionalize ICT facilities and ensure pandemic preparedness.
Services · Open · European procedure
European
CharacteristicsCPV 72ServicesEU tenderBase ICT/IV facilitiesManaged Service ProviderManaged Security Service Provider
01What is being requested
The assignment concerns the delivery of Managed Services (MSP) and Managed Security Services (MSSP) for GGD GHOR Nederland. This includes, among other things, the management of cloud solutions, office automation, network environments, workstations, and security monitoring, including preparation for pandemic preparedness.
GGD GHOR Nederland wishes to enter into an agreement with one entrepreneur for this assignment, Basic ICT/IS Facilities MSP and MSSP, regarding: [newline] 1. Managed Services. [newline] a. Cloud Solution Provider (CSP), [newline] b. Office automation, [newline] c. Office infrastructure, [newline] d. Office internet access and internet connections [newline] e. Office cloud hosting [newline] f. Office Back-up & Recovery [newline] g. Management of physical workstations of employees [newline] h. Management of virtual workstations of employees [newline] i. Management of all print and reproduction
1Basic ICT/IS Facilities MSP and MSSP—
02Strategic insight
Strategic insight · AI analysis
<ul Ensure a strong focus on integration with ServiceNow, as management takes place via the contracting authority's own environment. Emphasize the capacity for rapid scaling (pandemic preparedness) and the flexibility between 175 and 1,000 FTE. Guarantee strict separation of duties between the MSP and MSSP components to meet administrative requirements.
03Points of attention
Important · 5
The contractor must perform a Due Diligence for the takeover of the services.Important
An administrative-organizational separation of duties must be maintained between the MSP and MSSP services.Important
The service provision must be scalable in the event of a pandemic situation in accordance with the agreements in the PvE and the SLA.Important
The costs for the Due Diligence regarding Security and Privacy must be included in the price proposal.Important
Deployment of personnel may be subject to a non-disclosure agreement in accordance with Annex G.Important
04Can I take part?
Financial · 1
Demonstrate financial and economic standing – Coverage of liability risks (E1)Financial
Technical · 3
Demonstrate technical and professional competence – Experience of the Bidder (E2)Technical
Accountant's statement without continuity paragraph (E3)Technical
Demonstrate technical and professional competence – Required standards (E4)Technical
Professional capability · 1
Possession of a valid certification of ISO9001, ISO27001, and NEN7510 for all Contractors and Subcontractors.Professional capability
05Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
06Award criteria
Qualityweight n/a
Qualitative assessment based on criteria T1 through T7.
Priceweight n/a
Quantitative assessment of the price proposal.
07Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
08Likely competitors
#Likely bidderFitWins
1KPN B.V.SME10027×
2Protinus IT B.V.SME9932×
3COMPAREX Nederland B.V.SME9930×
4Bechtle direct B.V.SME9925×
5PQR B.V.SME9925×
6Afas Software B.V.SME9832×
09Tender documents
Bijlage S - Dossier Afspraken en Procedures TemplatepdfFeb 8, 2026 · 1708 KB
Beschrijvend document EA procedure MSP MSSP v1.0pdfFeb 8, 2026 · 1998 KB
Bijlage I Uniform Europees AanbestedingsdocumentpdfFeb 8, 2026 · 451 KB
Bijlage J - Concept Service Level Agreement MSP GGD GHOR NederlandpdfFeb 8, 2026 · 1481 KB
Bijlage K - Concept Service Level Agreement MSSP GGD GHOR NederlandpdfFeb 8, 2026 · 1543 KB
Bijlage C - Standaard (sub)Verwerkersovereenkomst Leverancier MSP en MSSP GGD GHOR NederlandpdfFeb 8, 2026 · 1345 KB
Bijlage M - Beroep technische en beroepsbekwaamheiddocxFeb 8, 2026 · 128 KB
Bijlage Q - Template Exit PlanpdfFeb 8, 2026 · 1490 KB
Bijlage D - Algemene Inkoopvoorwaarden GIBIT2023 van de Opdrachtgever GGD GHOR NederlandpdfFeb 8, 2026 · 1183 KB
Bijlage B - Concept Overeenkomst MSP en MSSP GGD GHOR NederlandpdfFeb 8, 2026 · 1402 KB
Bijlage G - Geheimhoudingsverklaring externen GGD GHOR NederlandpdfFeb 8, 2026 · 427 KB
Bijlage O - PrijzenbladxlsxFeb 8, 2026 · 27 KB
10Legal themes that may be relevant here
Advies 300> Openbare Europese aanbesteding voor beheer en onderhoud van applicaties en aanverwante ICT-diensten. De zittende leverancier heeComplaint upheldAdvies 440> Meervoudig onderhandse aanbestedingsprocedure voor een (concessie)opdracht voor diensten voor het beschikbaar stellen, plaatsen,Advies 301> Europese niet-openbare aanbesteding voor nieuwbouw van een rioolzuiveringsinstallatie (RWZI). De UAV-GC 2005 zijn van toepassingAdvies 689> Aanbesteder heeft vrijwillig bekendgemaakt dat hij een opdracht heeft gegund voor de inkoop van een softwareplatform voor gemeenComplaint upheldAdvies 307> Renovatie tunnel op basis van Design, Build & Maintain-contract. Als er paritair opgestelde voorwaarden zijn, mogen op grond van
11Frequently asked questions
Which services are expected under the Managed Services scope?
The scope includes Cloud Solution Provider (CSP), office automation, office infrastructure, internet access and connections, cloud hosting, back-up & recovery, management of physical and virtual workstations, print and reproduction facilities, meeting facilities, business telecommunications, and the ServiceDesk.
Which Managed Security Services are part of the assignment?
The assignment includes security-related services such as logging for security purposes, security monitoring & threat detection, use case management, incident response & risk management, and security service management & reporting.
Which mandatory documents and selection requirements must a bidder meet?
Bidders must submit a complete, verified aftercare document (Annex Q), sign the non-disclosure agreement (Annex G), and demonstrate technical experience based on Annex M (Proof of professional competence).
Which suitability criteria are used to evaluate the bidder?
The evaluation takes place based on financial and economic standing (Annex L), technical proof of experience in Managed Services for public organizations (Annex M), and information regarding certifications and experience with security monitoring (Annex H).
Which general procurement conditions apply to this agreement?
The assignment is carried out under the Algemene Inkoopvoorwaarden GIBIT 2023.
Automatically compiled from the official tender data and documents.
12Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
deze opdracht
Gegunde waarden in CPV 72 · diensten n=1436