Municipality of Waalwijk is looking for a secure and user-friendly SaaS application for the social domain with a maximum contract duration of 10 years. The award takes place on the basis of price and quality, where the operation of the application and the SLA are central.
Services · Open · European procedure
01What is being requested
Delivery of an integrated SaaS solution for the social domain (Jeugd, Wmo, Wgs, and GPK) with a term of 48 months and two extensions of 3 years each.
Municipality of Waalwijk is looking for a user-friendly, secure, and future-proof application for the social domain, which provides support to the processes within Jeugd, Wmo, Wgs, and GPK. This assignment arises from the need for a central solution through which residents can manage their affairs via a digital customer portal and employees can work efficiently. The desired situation is one integrated SaaS solution that complies with current laws and regulations, DigiD connection, WCAG guidelines, and the four-eyes principle. The application must provide workflows, data validation, document ge
02Outcome
Zorgned Automatisering B.V.
03Strategic insight
Ensure a very detailed calculation to make the price structure fully transparent. When developing the qualitative aspect, focus on the user-friendliness and the specific case from the requirements program. Prepare a demonstration to be provided by the persons who will actually execute the assignment.
04Points of attention
05Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
06Award criteria
Assessment based on the Requirements Program, subdivided into frontend/backend of a case, user-friendliness, creating templates, and real-time overview of message traffic. Including a demonstration of the application.
Proposal for an SLA with KPIs for, among other things, availability, maintenance, response and resolution times, support, and reporting.
Prices in accordance with completion form C Price List including calculation. The price per year including the costs for the strippenkaart is included. The 'strippenkaart' has a ceiling amount of a maximum of € 6,000.
07Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
08Bidders in this segment
09Tender documents
10Legal themes that may be relevant here
11Frequently asked questions
For which specific domains must the application provide support?
Which technical and functional standards must the SaaS solution comply with?
Which functionalities must be present in the application?
What is the goal of the digital solution for the residents?
Which legal frameworks apply to the data processing?
Automatically compiled from the official tender data and documents.
12Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436