ClosedServicesEuropeanOpen
Appointment and customer guidance system
Gemeenschappelijke regeling Samenwerking De Bevelanden · Open · 1 lots · 384928
3
3 of 6 core insights found
Measures presence, not accuracy · documents remain authoritative
ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline
Type
Services
72212445
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence moderate
This concerns an assignment for the delivery and management of an appointment and customer guidance system under the GIBIT 2023 procurement terms and conditions.
Services · Open · European procedure
European
CharacteristicsCPV 72ServicesEU tender
01What is being requested
The assignment concerns the delivery of an appointment and customer guidance system as part of the ICT Performance, including implementation, maintenance, and support in accordance with the GIBIT 2023 terms and conditions.
Gemeenschappelijke regeling de Bevelanden, hereinafter referred to as the contracting authority or client, intends to tender the assignment for the Appointment and Customer Guidance System.
1Appointment and customer guidance system—
02Strategic insight
Strategic insight · AI analysis
Ensure that the risk analysis and the possible impact on the Application Landscape are fully included in the offer. Take into account the final deadlines regarding the implementation and the legal frameworks. Ensure a conclusive SLA that covers the desired service levels and recovery times.
03Points of attention
Important · 6
The supplier is the lead party for the Implementation Plan.Important
Specific end dates for the Implementation are final in all cases.Important
The supplier must address the risk analysis in the offer.Important
In case of dependency on third parties, the responsibility for reporting remote service provision lies with the supplier.Important
The ICT Performance must comply with the Municipal ICT quality standards.Important
If Service Levels are not met, the contracting authority may demand an improvement plan or consultation at management level.Important
04Exclusion grounds
Exclusion grounds — consult the ESPD
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
05Value in context
Estimate not published
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
06Likely competitors
#Likely bidderFitWins
1Centric Netherlands B.V.SME9756×
2Afas Software B.V.SME9532×
3Protinus IT B.V.SME9432×
4COMPAREX Nederland B.V.SME9330×
5Bechtle direct B.V.SME9325×
6PinkRoccade Local Government B.V.SME9234×
07Tender documents
Bijlage 1 - Inschrijfbiljet v.2docxSep 1, 2025 · 37 KB
NvI2 KlantbegeleidingssysteempdfSep 1, 2025 · 657 KB
Nota van Inlichtingen (1) Afspraken- en klantgeleidingssysteem 13-08-2025pdfAug 13, 2025 · 869 KB
Nota van inlichtingen 2025-07-09-1pdfAug 13, 2025 · 2 KB
Bijlage 1 - Inschrijfbiljet versie 2docxAug 13, 2025 · 29 KB
Beschrijvend document Klantbegeleidingssysteem GR de BevelandepdfJul 4, 2025 · 927 KB
uea_535401_20250703105322pdfJul 4, 2025 · 363 KB
Bijlage 9 - Eigen verklaring sanctiepakket RuslanddocxJul 4, 2025 · 23 KB
Bijlage 11 - Format uitwerking kwaliteitscriterium 2 Programma van WensendocxJul 4, 2025 · 20 KB
Bijlage 2 - Eisen en wensenpdfJul 4, 2025 · 294 KB
Bijlage 8 - GIBIT gemeentelijke ICT-kwaliteitsnormen v2023-1 (2)pdfJul 4, 2025 · 443 KB
Bijlage 7 Uniform Europees Aanbastedingsdocument (UEA)pdfJul 4, 2025 · 311 KB
08Legal themes that may be relevant here
Advies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. InAdvies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) scAdvies 222> Aanbesteding via een marktplaats. De Commissie bevestigt haar eerdere adviezen (waaronder 147) dat op een aanbestedende dienst dAdvies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kunAdvies 475> Beklaagde, een samenwerkingsverband van gemeenten [A], [B], [C] en [D], heeft op 29 maart 2018 een Europese openbare aanbestedin
09Frequently asked questions
Which procurement terms and conditions apply to this assignment?
The assignment is carried out under the Municipal Procurement Terms and Conditions for IT (GIBIT 2023), including the associated Municipal ICT quality standards version 2023-1.
Which quality standards must the ICT performance comply with?
The ICT performance must align with the application landscape of the contracting authority, whereby the Municipal ICT quality standards (version 2023-1) provide the frameworks for, among other things, interoperability and security.
What does the acceptance procedure entail for this assignment?
The acceptance procedure is the testing procedure used to demonstrate that the ICT performance contains no defects, leading to the formal approval of the ICT performance by the contracting authority.
Automatically compiled from the official tender data and documents.
10Estimated value versus the market
p25
€ 327K
€ 327K
median
€ 800K
€ 800K
p75
€ 2,5 mln
€ 2,5 mln
deze opdracht
Gegunde waarden in CPV 72 · diensten n=1436