Announcement of a modified contract for a case and customer contact system
Municipality of Valkenburg aan de Geul intends to procure the license maintenance and any additional licenses for the case and customer contact system JOIN directly from DECOS, with retroactive effect from 1 January 2024. The procurement concerns a service contract in which continuity of business operations and minimal impact on employees and citizens are central. By having the maintenance carried out directly by the supplier, the municipality hopes to stabilize business operations and prevent stagnation. The procedure is a negotiated procedure without prior publication, meaning that DECOS is approached directly and the terms are negotiated. The municipality has attached a document providing further explanation and motivation, in which the necessity of a stable customer and case contact platform is emphasized, among other things. The focus lies on a smooth transition, preservation of existing functionalities, and safeguarding service delivery to citizens.
Services · Onderhandeling zonder bekendmaking · European procedure
01What is being requested
Municipality of Valkenburg aan de Geul intends to procure the license maintenance and any additional licenses for the case and customer contact system JOIN directly from DECOS, with retroactive effect from 1 January 2024. The procurement concerns a service contract in which continuity of business operations and minimal impact on employees and citizens are central. By having the maintenance carried out directly by the supplier, the municipality hopes to stabilize business operations and prevent stagnation. The procedure is a negotiated procedure without prior publication, meaning that DECOS is approached directly and the terms are negotiated. The municipality has attached a document providing further explanation and motivation, in which the necessity of a stable customer and case contact platform is emphasized, among other things. The focus lies on a smooth transition, preservation of existing functionalities, and safeguarding service delivery to citizens.
Municipality of Valkenburg aan de Geul intends to procure the license maintenance and any additional licenses for the case and customer contact system JOIN directly from DECOS, with retroactive effect starting from 1 January 2024. With the maintenance of the case and customer contact system, we aim to maintain continuity in business operations with minimal impact on employees and citizens, such that business operations do not stagnate. Please refer to the attached document for further explanation and motivation.
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
04Likely competitors
05Legal themes that may be relevant here
06Frequently asked questions
What is the objective of this contract?
What is the commencement date of the agreement?
What does the scope of the maintenance entail?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436