AwardedServicesEuropeanSME-friendlyOpen

Tender Telephony Services 2025-2029

Gemeente Stadskanaal · Open · 2 lots · 382983

0 of 6 core insights found

Measures presence, not accuracy · documents remain authoritative

ScopeAdvicePoints of attentionSuitability requirementsAward criteriaTimeline

Type

Services

64200000

Estimated value

€ 500K

estimated

To deadline

Ongoing

Knock-outs

n/a

exclusion grounds

Award basis

Best price-quality ratio

Assess manuallyconfidence low

On 2025-06-19, the Municipality of Stadskanaal concluded the framework agreement for telephony services (period 2025-2029). The procurement is an open service procedure with CPV code 64200000. The process is not digital, but the procedure is within the EU procurement domain and exclusively public. The deadline for submitting bids is 2025-08-22T17:00:00+00:00. The value of the contract has not been determined. The contract focuses on renewing fixed and mobile telephony for internal and external communication, with special attention to the Klant-Contact-Centrum (KCC) and various other user groups. It is a closed tender without a specified final value.

Services · Open · European procedure · SME-friendly

SME-friendlyEuropean

Contracting authority

Gemeente Stadskanaal

Contract type

Services

Open

Estimated value

€500,000

estimated value

Submission deadline

Ongoing

17:00

Scope

European

European procedure

Lots

2 lots

Main CPV code

64200000

Location

Netherlands

CharacteristicsCPV 64ServicesSME-friendlyEU tender

01What is being requested

On 2025-06-19, the Municipality of Stadskanaal concluded the framework agreement for telephony services (period 2025-2029). The procurement is an open service procedure with CPV code 64200000. The process is not digital, but the procedure is within the EU procurement domain and exclusively public. The deadline for submitting bids is 2025-08-22T17:00:00+00:00. The value of the contract has not been determined. The contract focuses on renewing fixed and mobile telephony for internal and external communication, with special attention to the Klant-Contact-Centrum (KCC) and various other user groups. It is a closed tender without a specified final value.

The Municipality of Stadskanaal uses both fixed and mobile telephony services for its internal and external communication. In the municipality's current telephony concept, mobile telephony plays an important role. Almost all employees have a mobile phone (smartphone) to organize telephone accessibility. In a few places within the organization, fixed telephones are (still) used. Examples include the municipality's Klant Contact Centrum (KCC), the executive secretariat, and public service desks. The KCC is an important user group with specific requirements and wishes regarding contact center

64200000€ 500KServices

1Fixed telephony services€500

2Mobile communication services€250,000

02Outcome

Awarded

Interstellar IT Services B.V.

Award value

€500,000

vs. estimate

03Breakdown by lot

Fixed telephony services€500

Mobile communication services€250,000

04Exclusion grounds

Exclusion grounds — consult the ESPD

No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

05Value in context

€500,000

06Bidders in this segment

#Likely bidderFitWins

1Vodafone Libertel B.V.SME10024×

2T-Mobile Netherlands B.V.SME10029×

3KPN B.V.SME10028×

4Odido Netherlands B.V.SME10013×

5Kreuze TelecomUnknown9313×

6Koninklijke PostNL B.V. SME8722×

07Legal themes that may be relevant here

Advies 59> Meervoudig onderhandse aanbestedingsprocedure met betrekking tot een opdracht voor de levering van postdiensten en bezorging. In Advies 243> Meervoudig onderhandse procedure. Dat de aanbestedende dienst met een SaaS (Software as a Service) oplossing besparingen zou kun Advies 484> Tussen de aanbesteder en de ondernemer is een raamovereenkomst tot stand gekomen. De klacht ziet op een nadere offerteaanvraag oComplaint dismissed Advies 53> Europese openbare procedure voor een overheidsopdracht tot het verrichten van diensten bestaande uit (dagelijks en periodiek) sc Advies 436> X heeft op 5 juni 2000 een offerte aan beklaagde verzonden voor het leveren van diensten met betrekking tot de begeleiding en on

08Frequently asked questions

What is the objective of the telephony services for the Municipality of Stadskanaal?

The tender aims to renew fixed and mobile telephony services for internal and external communication, because the current provision no longer fully meets the functional requirements and wishes of the organization.

Which specific user groups are served by the telephony services?

The services are intended for various groups, including the Klant Contact Centrum (KCC) with specific contact center functionality, the executive secretariat, public service desks, field staff, BOA’s, and theater Geert Teis.

What is the scope of the fixed telephony services?

The scope for fixed telephony includes the provision and maintenance of a cloud-based service for fixed telephony and the provision and installation of the necessary facilities.

What does the assignment for mobile communication services include?

The assignment for mobile communication concerns the provision of connectivity, such as SIM cards and/or eSIMs, and services for mobile voice and data communication.

Automatically compiled from the official tender data and documents.

09Estimated value versus the market

p25
€ 400K

median
€ 856K

p75
€ 2,4 mln

€ 500K

Gegunde waarden in CPV 64 · diensten n=168