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Procurement Telephony Services 2025-2029

Gemeente Stadskanaal · Open · 2 lots · 401816
Type
Services
64200000
Estimated value
€ 500K
estimated
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

This tender seeks a new telephony provider for the entire workforce and the various communication infrastructures of the Municipality of Stadskanaal. The current telephony concept must be renewed, particularly to ensure the specific needs of the Klant Contact Centrum (KCC) and other user groups are met.

Services · Open · European procedure · SME-friendly

SME-friendlyEuropean
Contracting authority
Gemeente Stadskanaal
Contract type
Services
Open
Estimated value
€500,000
estimated value
Submission deadline
Ongoing
Scope
European
European procedure
Lots
2
2 lots
Main CPV code
64200000
Location
Netherlands
CharacteristicsCPV 64ServicesSME-friendlyEU tender

01What is being requested

This tender seeks a new telephony provider for the entire workforce and the various communication infrastructures of the Municipality of Stadskanaal. The current telephony concept must be renewed, particularly to ensure the specific needs of the Klant Contact Centrum (KCC) and other user groups are met.

The Municipality of Stadskanaal uses both fixed and mobile telephony services for its internal and external communication. In the municipality's current telephony concept, mobile telephony plays an important role. Almost all employees have a mobile phone (smartphone) to organize telephone accessibility. In a few places within the organization, fixed telephone handsets are (still) used. Examples include the municipality's Klant Contact Centrum (KCC), the executive secretariat, and public counters.   A key user group is the KCC, which has specific requirements and wishes regarding contact cent

64200000€ 500KServices
1Fixed telephony services€500
2Mobile communication services€250,000

02Breakdown by lot

Fixed telephony services€500
Mobile communication services€250,000

03Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

04Value in context

€500,000

05Likely competitors

#Likely bidderFitWins
1Vodafone Libertel B.V.SME10024×
2T-Mobile Netherlands B.V.SME10029×
3KPN B.V.SME10028×
4Odido Netherlands B.V.SME10013×
5Kreuze TelecomUnknown9313×
6Koninklijke PostNL B.V. SME8622×

06Legal themes that may be relevant here

07Frequently asked questions

What is the objective of this tender for telephony services?
The municipality wants to renew the telephony services because the current provision no longer fully meets the functional requirements and wishes of the organization.
Which specific user groups within the municipality require telephony?
In addition to the general employees, the Klant Contact Centrum (KCC), the executive secretariat, public counters, field staff, BOA’s, and the Geert Teis theater are important user groups.
What is the scope of the requested mobile communication services?
The assignment includes providing connectivity, including SIM cards and/or eSIMs, and services for mobile voice and data communication.
What kind of solution is being sought for fixed telephony?
For fixed telephony, the search is for the provision and maintenance of a cloud-based service.

Automatically compiled from the official tender data and documents.

08Estimated value versus the market

p25
€ 400K
median
€ 856K
p75
€ 2,4 mln
€ 500K

Gegunde waarden in CPV 64 · diensten n=168