ZonMw is looking for a partner to execute an ICT Service Desk. The tender is aimed at service providers capable of ensuring the stability and continuity of the ZonMw service desk. There are no lots, a 2-month transition period, and no special technical requirements. This is an interesting opportunity for small-scale ICT service companies with experience in service desk operations and quality management.
Services · Open · European procedure
01What is being requested
ZonMw is looking for a partner to execute an ICT Service Desk. The tender is aimed at service providers capable of ensuring the stability and continuity of the ZonMw service desk. There are no lots, a 2-month transition period, and no special technical requirements. This is an interesting opportunity for small-scale ICT service companies with experience in service desk operations and quality management.
ZonMw is looking for a partner to execute the ICT Service Desk. This means the Contractor is jointly responsible for the stability and continuity of the staffing at the Service Desk. The goal is a collaboration with the internal Service Desk employees of ZonMw, whereby the responsibilities of the Service Desk are fulfilled and executed under the direction of and according to the processes of ZonMw. In this regard, a high quality of internal service delivery and user satisfaction is of great importance.
02Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
03Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
04Likely competitors
05Legal themes that may be relevant here
06Frequently asked questions
What is the objective of the assignment for the ICT service desk?
What does the responsibility of the contractor entail?
Automatically compiled from the official tender data and documents.
07Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436