24 X 7 Monitoring Systems and Chains
The Minister of Infrastructure and Water Management, acting as the purchasing center for the Nationale Databank Wegverkeersgegevens (NDW) partnership, intends to engage a service provider to monitor mission-critical applications and their connections 24/7. The contractor must continuously monitor the availability, performance, and security of these systems, detect deviations, and take action within the agreed response times. Additionally, the contractor must report to NDW and, if necessary, contact the relevant parties (e.g., IT administrators, security agencies). The focus lies on reliability, rapid incident response, and clear communication channels. The tender is open and focused on services, without a specific CPV code, allowing for a broad selection of ICT specialists.
Services · Open · European procedure
01What is being requested
The Minister of Infrastructure and Water Management, acting as the purchasing center for the Nationale Databank Wegverkeersgegevens (NDW) partnership, intends to engage a service provider to monitor mission-critical applications and their connections 24/7. The contractor must continuously monitor the availability, performance, and security of these systems, detect deviations, and take action within the agreed response times. Additionally, the contractor must report to NDW and, if necessary, contact the relevant parties (e.g., IT administrators, security agencies). The focus lies on reliability, rapid incident response, and clear communication channels. The tender is open and focused on services, without a specific CPV code, allowing for a broad selection of ICT specialists.
NDW aims to conclude an agreement with a contractor who will monitor a number of its mission-critical applications and the connections to these applications 24/7 and, when required, take action towards agreed parties based on that monitoring.
02Outcome
TriOpSys B.V.
03Exclusion grounds
- No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).
04Value in context
The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.
05Bidders in this segment
06Legal themes that may be relevant here
07Frequently asked questions
What is the core of the assignment for the 24 X 7 monitoring?
What responsibilities does the contractor have during incidents?
Automatically compiled from the official tender data and documents.
08Estimated value versus the market
€ 327K
€ 800K
€ 2,5 mln
Gegunde waarden in CPV 72 · diensten n=1436