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12056 - Market consultation Enterprise Service Management (ESM) solution

Technische Universiteit Delft · 1 lots · 427053
Type
Services
72260000 · Software related servi
Estimated value
Not published
To deadline
Ongoing
Knock-outs
n/a
exclusion grounds
Award basis
Best price-quality ratio
Assess manuallyconfidence low

This market consultation by TU Delft concerns the preparation for a future EU procurement for an Enterprise Service Management (ESM) solution. The organization aims for a separation between FMIS and ESM to obtain better functionality, whereby integration between both systems is essential. The goal is to inform market parties and to optimize future requirements.

Services · European procedure

European
Contracting authority
Technische Universiteit Delft
Zuid-Holland
Contract type
Services
Estimated value
Estimate not published
Submission deadline
Ongoing
Scope
European
European procedure
Lots
1
1 lots
Main CPV code
72260000
Software related services
Location
Delft, Zuid-Holland
CharacteristicsCPV 72ServicesEU tenderEnterprise Service ManagementESMITIL

01What is being requested

This market consultation by TU Delft concerns the preparation for a future EU procurement for an Enterprise Service Management (ESM) solution. The organization aims for a separation between FMIS and ESM to obtain better functionality, whereby integration between both systems is essential. The goal is to inform market parties and to optimize future requirements.

Currently, TU Delft uses TOPdesk as a Service Management system and as a Facilities Management Information System (FMIS). TU Delft is on the eve of an EU procurement due to the expiration of the contract with TOPdesk. [newline] In the preparation for the procurement, it has become apparent that the choice of a single system for the FMIS, ITIL, and ESM functionality is not optimal and cannot meet all the requirements and wishes of TU Delft. For this reason, TU Delft has published an EU procurement for an FMIS solution. TU Delft intends to procure a separate ESM solution including ITIL function

72260000Services
112056 - Market consultation Enterprise Service Management (ESM) solution€1

02Exclusion grounds

Exclusion grounds — consult the ESPD
  • No specific exclusion grounds were extracted. In a European tender, the mandatory and discretionary grounds of art. 2.86/2.87 of the Dutch Procurement Act almost always apply — check the European Single Procurement Document (ESPD).

03Value in context

Estimate not published

The contracting authority did not publish an estimated value — common for a large share of contracts. The EU threshold for diensten is € 221.000, for reference.

04Likely competitors

#Likely bidderFitWins
1Afas Software B.V.SME9832×
2Centric Netherlands B.V.SME9656×
3Protinus IT B.V.SME9532×
4Visma Roxit B.V.SME9116×
5Unit4 Business Software Netherlands B.V.SME8815×
6Conclusion B.V.SME8818×

05Legal themes that may be relevant here

06Frequently asked questions

What is the purpose of this market consultation?
This market consultation serves as a preparatory step to optimize the future EU procurement for an Enterprise Service Management (ESM) solution and to make the right choices for market introduction.
What is the intended setup of the systems at TU Delft?
TU Delft aims for a separation between the FMIS functionality and the ESM functionality including ITIL. A crucial condition is the integration between the FMIS solution to be leased and the ESM solution.
Which functional requirements must the solution meet?
The solution must meet the specific ESM and ITIL functionality requirements.
Which suitability criteria are applied?
Parties must be able to demonstrate proven experience with Enterprise Service Management (ESM) and ITIL processes.

Automatically compiled from the official tender data and documents.

07Estimated value versus the market

p25
€ 327K
median
€ 800K
p75
€ 2,5 mln
deze opdracht

Gegunde waarden in CPV 72 · diensten n=1436